Junior Solution Centre Analyst

About Clarity AI 🪴

Clarity AI is a global tech company founded in 2017 committed to bringing societal impact to markets. We leverage AI and machine learning technologies to provide investors, governments, companies, and consumers with the right data, methodologies, and tools to make more informed decisions. 

We are now a team of more than 300 highly passionate individuals from all over the world, with offices in New York, Madrid, London, Paris, and Abu Dhabi. Together, we have established Clarity AI as a leading sustainability tech company backed by investors and strategic partners such as BlackRock, SoftBank, and Deutsche Börse, who believe in us and share our goals. We are dedicated to cultivating an exceptional workplace environment. We take pride in our culture, defined by our commitment to being fact-based, diverse, transparent, meritocratic, and flexible. 

We have plans to continue growing our teams globally, so if you would like to join us on this rocket ship, keep reading! Your work will shape and guide the sustainable decisions of investors, companies and consumers worldwide.

Role Description

We are looking for a Jr. Solution Analyst to join our Solution Centre team. Your mission is to help users quickly overcome the challenges they encounter when using our platform. The Solution Centre is a real-time interface between Clarity AI and our users, resolving issues and relaying feedback and challenges to the business so that we can build a better offering.

You will be trained to quickly and accurately identify problems, and then perform detailed & meaningful analysis, diagnostic & troubleshooting for the client. If needed, you will escalate the issue internally, all while ensuring our clients receive an outstanding support experience.

Location

The role is based in Madrid

Way of Working: Hybrid

Key Responsibilities

• Maintain an outstanding level of customer service focus
• Provide platform support for users
• Collaborate with internal partners such as the Product Specialist, Sales and Success teams to provide client feedback and strengthen client relationships
• Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
• Stay organized while managing multiple incoming workflows
• Examine core issue statistics for trends in production issues and partner with clients to ensure preventative measures are implemented successfully

Requirements 

We’re looking for someone who:

• Is able to present complex topics in client-friendly language
• Is comfortable communicating in writing
• Is able to learn on the job and absorb new information quickly
• Fluent in English & Spanish
• Has a track record of going above and beyond for demanding clients.
• Is an avid user of technology
• Is looking to make an impact on the world
  
  

Preferred qualifications:

• Fluency in other languages (French, German, Italian, Portuguese, etc.)
• Previous experience in analytical/customer success roles
• Strong Excel skilled and/or comfort working with API
• Knowledge of finance/investing/sustainability

More About Clarity AI ⭐

Clarity AI’s Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognised by prestigious institutions like the World Economic Forum as one of the most distinguished leaders under 40.

The leadership team has an international presence and is composed of professionals from leading tech, consulting, and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.

Clarity AI has received several awards: 

• The Forrester New Wave - ESG Ratings, Data, and Analytics - Leaders for 2022-2024 
• Investment Week - Best Sustainable Investment Research & Ratings Provider 2023
• Fast Company - Most Innovative Companies 2023 
• European Commission | EU Seal of Excellence 2020 
• World Economic Forum - Technology Pioneer 2020
• World Economic Forum, Young Global Leader - Rebeca Minguela

By submitting an application to Clarity AI for this position you agree to Clarity AI’s Privacy Policy.

Clarity AI is committed to fostering a diverse and inclusive workplace. Clarity AI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Clarity AI and need special assistance or an accommodation to use our website or to apply for a position, please email people@clarity.ai. Determinations on requests for reasonable accommodation are made on a case-by-case basis.