Account Manager

Account Managers are responsible for managing our existing customers from a revenue, product, and renewal perspective. The objective is to build great client relationships from the initial onboarding through to the negotiation of renewals.

As an Account Manager, you will be responsible for the retention and profitable growth of revenue within your assigned customer accounts. Your role will be performance-driven and evaluated based on KPIs within renewals and upsell. You will also serve as the focal point of contact and advise your customers either via phone, online or personal appointments. You will collaborate with our dedicated Sales, Customer Experience and Marketing Team to ensure the clients are well serviced and take advantage of our extended product range.

What You'll Do:
· Manage and grow a portfolio of customer accounts with a focus on Annual Recurring Revenue (ARR) and long-term retention

· Drive upsell and expansion opportunities within the existing customer base

· Own the renewal process, including commercial negotiations and contract management

· Monitor and improve key metrics such as GRR (Gross Revenue Retention), NRR (Net Revenue Retention), churn, and product adoption

· Build strong relationships with key stakeholders and act as a trusted advisor on how to maximize value from the platform

· Proactively identify risks to retention and develop mitigation plans to reduce churn

· Collaborate with Sales, Marketing, Product, and Customer Support to deliver a seamless customer experience

· Maintain accurate forecasting of renewals and expansion in CRM systems (Salesforce)

· Stay up to date with product developments and industry trends to provide consultative guidance to customers

· Support customers through change management, feature adoption, and best practices

What You'll Bring 

· Bachelor’s degree in Business, Marketing, Economics, or a related field

· Proven ability to manage and grow a portfolio of customer accounts, with a strong focus on upselling and cross-selling SaaS solutions

· Experience driving renewals and minimizing churn within a subscription-based business model

· Strong stakeholder management skills, with the ability to build relationships across multiple levels, including senior decision-makers

· Data-driven mindset with the ability to analyze customer performance, identify growth opportunities, and drive account strategy

· Experience working in CRM systems (e.g. HubSpot, Salesforce) and managing pipelines and forecasts

· Excellent communication and presentation skills, with the ability to articulate complex solutions in a clear and value-driven way

· Strong negotiation and objection-handling skills

· Highly structured with great organizational and time-management abilities, capable of managing multiple accounts simultaneously

· Proactive and customer-centric mindset, with a strong focus on delivering long-term value and customer satisfaction

· Ability to work cross-functionally with teams such as Customer Support, Product, and Marketing

· Fluent in English and Swedish, both written and spoken

Please note that this position is only available to candidates who are currently residing in Sweden. Unfortunately, we are unable to consider applicants outside of the country.