Back to jobs
New

Sr. Director, Sales Operations

Toronto, Ontario, Canada
 

 

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 
 
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 
 
Empower your impact at Cision. Be seen, be understood, be you. 

The Senior Director of Sales Operations, Americas is a high-impact leadership role responsible for driving revenue growth, operational excellence, and strategic alignment across Cision's three product families — Cision, Brandwatch, and PR Newswire—in the Americas region. This role serves as a key operational leader and strategic advisor, partnering closely with the Chief Revenue Officer, Americas and go-to-market leadership to optimize processes, enhance sales productivity, and enable data-driven decision-making.

Reporting to the VP of Revenue Operations, this position will lead revenue operations strategy and execution for the Americas, managing one Revenue Operations Analyst while serving as a trusted partner to senior leadership on revenue planning, forecasting, territory design, process optimization, and sales effectiveness.

What You'll Do

Strategic Business Partnership

  • Partner closely with the Chief Revenue Officer, Americas, providing insights, analysis, and operational support to drive revenue growth across Cision, Brandwatch, and PR Newswire in the US, Canada and LATAM.
  • Collaborate with Sales, Marketing, and Customer Success leadership across all three brands to support integrated go-to-market strategies
  • Provide data-driven insights and recommendations on revenue performance, pipeline health, and growth opportunities
  • Support strategic planning sessions and operational aspects of business reviews with regional leadership teams

Revenue Planning & Forecasting

  • Lead quotas, headcount and territories planning processes for the Americas region
  • Support development of annual and quarterly business plans, quotas, and capacity models in partnership with regional leadership
  • Own in quarter revenue forecasting accuracy, providing leadership with insights on pipeline health, conversion metrics, and revenue attainment
  • Build models and analyses to support scenario planning and growth strategy evaluation
  • Create and maintain executive dashboards and reporting for business performance across all brands

Revenue Process Optimization

  • Own and continuously improve the end-to-end revenue lifecycle from lead generation through customer expansion and renewal
  • Design and implement standardized sales processes and best practices while respecting unique brand requirements
  • Identify and resolve bottlenecks in the revenue funnel to improve conversion rates and sales cycle efficiency
  • Manage territory alignment, account segmentation, coverage models, and rules of engagement
  • Drive operational consistency and efficiency across the Americas sales organization
  • Lead change management efforts to drive adoption of new processes and methodologies

Sales Effectiveness & Analytics

  • Develop and monitor sales performance metrics, dashboards, and KPIs
  • Analyze sales productivity data to identify opportunities for improvement in seller effectiveness and pipeline generation
  • Partner with Sales Enablement to ensure alignment between operational metrics and enablement initiatives
  • Provide insights on sales capacity planning, hiring needs, and organizational design
  • Support the development of sales plays and programs that drive revenue outcomes

Data & Analytics Leadership

  • Serve as the data steward for revenue-related metrics across Cision, Brandwatch, and PR Newswire in the Americas
  • Build analytical models to identify trends, opportunities, and risks across the customer journey
  • Deliver executive-level reports and presentations on business performance and strategic recommendations
  • Ensure accuracy, consistency, and accessibility of Salesforce data and reporting
  • Establish and maintain data governance frameworks and drive data hygiene improvements
  • Translate complex data into clear, actionable insights for sales leaders and executives

Cross-Functional Collaboration

  • Tools & Technology: Partner with the Productivity and Tools team on CRM optimization, system requirements, and process automation for the Americas region
  • Compensation: Collaborate with the compensation team to provide input on plan design, quota setting, and performance analysis
  • Marketing Operations: Work with Marketing to optimize lead management, routing, and conversion processes
  • Customer Success Operations: Align with CS Operations on renewal processes, expansion strategies, and customer health metrics
  • Finance: Partner on budgeting, forecasting, commissions and financial modelling for the Americas region
  • Global Revenue Operations: Collaborate with Revenue Operations peers in other regions to share best practices and drive consistency. We partner on strong consistent methodologies, processes, metrics etc.

Team Leadership & Development

  • Lead, mentor, and develop one Revenue Operations Analyst, providing coaching, direction, and growth opportunities
  • Foster a culture of analytical rigor, continuous improvement, and business partnership
  • Delegate effectively while maintaining oversight of critical deliverables and analysis
  • Build the analyst's capabilities in data analysis, business partnering, and strategic thinking
  • Balance hands-on execution with strategic leadership as a player-coach

What You'll Bring

  • 10+ years of progressive experience in Revenue Operations, Sales Operations, or related strategic operations roles in B2B SaaS or technology companies
  • 3-5 years of leadership experience, including developing and mentoring operations professionals
  • Demonstrated success supporting multi-product or multi-brand organizations
  • Proven experience as a strategic business partner to C-level sales leadership
  • Deep expertise with Americas market dynamics and enterprise go-to-market strategies
  • Experience supporting sales organizations of $100M+ in annual revenue preferred
  • Advanced proficiency with Salesforce CRM and understanding of CRM best practices
  • Strong analytical capabilities with expertise in Excel and business intelligence tools (PowerBI and Databricks)
  • SQL knowledge strongly preferred
  • Understanding of sales technology ecosystems and how tools integrate to support revenue teams
  • Experience with financial modeling, forecasting, and capacity planning
  • Ability to work with large datasets and translate them into business insights

What We Offer

  • Opportunity to drive revenue strategy at a leading global communications technology company with a portfolio of industry-leading brands
  • High-visibility role with direct partnership with the Americas CRO and senior leadership
  • Collaborative, innovative culture with experienced leadership team
  • Competitive compensation including base salary and performance bonus
  • Comprehensive benefits package including health, dental, vision and 401(k)
  • Flexible work environment with remote work options

 

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

 

 

Create a Job Alert

Interested in building your career at Cision? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

​If yes, you can always opt-out by replying STOP.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cision’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.