SME Sales (Retention focus)

About CAFU

CAFU is the first tech player with a vision to create a better world through connected mobility, serving both consumers and businesses. Every day, we create convenience in motion for our customers across the region. Starting as an on-demand fuel delivery app, we’ve expanded into car wash, tire change, and battery services, with ambitious plans to become a global super app for mobility solutions.

We are passionate about sustainability and driving positive community impact. Through in-house technologies, CAFU is committed to United Nations Sustainable Development Goal 13 (Climate Action), aligning with the SDG Ambition Accelerator program to set ambitious sustainability goals.

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What Are We Looking For? (Job Overview)

This Retention Sales role focuses on driving customer loyalty, maintaining long-term relationships, and ensuring consistent revenue growth. You will work closely with clients to understand their needs, provide tailored solutions, and ensure satisfaction with CAFU’s services. The ideal candidate will have 3+ years of experience in customer retention or account management, with a proven track record of achieving revenue and retention KPIs.

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What Does a Typical Day Look Like? (Job Requirements)

• Engage and retain existing SME clients by building long-term relationships.
• Monitor client accounts, ensuring consistent use of CAFU’s products and services.
• Develop and execute strategies to prevent churn and improve customer satisfaction.
• Identify upselling and cross-selling opportunities within the client base.
• Prepare and share customer performance insights, focusing on value-added services.
• Ensure timely payment collection and maintain healthy client account cycles.
• Conduct regular follow-ups, account reviews, and feedback sessions with clients.
• Collaborate with internal teams to resolve customer issues and enhance service delivery.

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What Skills Should You Showcase? (Skills/Competencies)

• B2B Experience: Proven track record in retention sales or account management.
• Customer-Centric Approach: Strong ability to build rapport and foster trust with clients.
• Analytical Skills: Proficient in generating and interpreting performance reports, highlighting revenue, profitability, and customer engagement trends.
• Problem-Solving Ability: Quick in addressing client concerns with effective solutions.
• CRM Expertise: Experience using tools like CRM systems to manage accounts and track retention metrics.
• Industry Knowledge: Familiarity with sectors such as logistics, transportation, distribution, construction, and manufacturing is a plus.