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Customer Success Manager - Crypto & Gaming

Malta, London, EU

About us:

We believe the next generation of financial services will be powered by stablecoins.

Founded in 2021, our mission at BVNK is to accelerate global money movement. We’re building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.

Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 

We’re a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we’re accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.

We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.

 

About this role in the team:

 

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the crypto and gaming space. 

 

Key Areas of Responsibilities:

  • Expertly manage a portfolio of crypto & gaming accounts, developing relationships, managing stakeholders and identifying advocates
  • Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales 
  • Identify/track adoption and growth opportunities within existing clients
  • Organise monthly/quarterly reviews with customers to minimise friction and churn risk
  • Work with Account Managers to identify upsell and renewal opportunities
  • Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
  • Work with our marketing department to ensure client communication is timely and targeted
  • Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
  • Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities



What we need from you:

  • Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Analytical mindset with the ability to derive insights from data.
  • Familiarity with CRM software and tools.
  • Knowledge of Payments is a plus.

 

What you can expect from us:

  • Fair and competitive salary at every stage of your growth
  • Meaningful ownership in the business through our employee option scheme
  • Flexible working hours, with hybrid working at its heart
  • A culture built on passionate growth minded people
  • A flexible approach to holiday
  • Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues 
  • An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

 

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team. 

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