Customer Value Manager (m/f/d)

About Buynomics:

“What will customers buy?” This is the critical question underlying all commercial decisions for companies. At Buynomics, we have pioneered Virtual Customer technology to answer this question 100x faster and more precisely than traditional solutions. By replacing gut feeling and spreadsheets, we enable companies to make data-driven, transparent, and customer-centric decisions.

Our platform serves as the operating system for commercial decisions, providing businesses with a unified source of truth to address market-facing questions like pricing, product offerings, and promotions. Leveraging large-scale simulation technologies, we digitize customer behavior to predict purchase patterns in any environment. Our clients use Buynomics to optimize decisions on pricing, portfolio structure, promotions, trade terms, and beyond.

As a Customer Value Manager, you will manage and grow a portfolio of multinational corporations, ensuring they achieve success with Buynomics’ innovative solution. 

What you'll do:

• Customer Partnership Management: Serve as the primary point of contact for your customer portfolio, building strong relationships and acting as a trusted advisor to clients primarily based in the US and Latin America.
• Onboarding and Training: Lead customer onboarding, conduct tool training workshops, and provide strategic consultation to support integration and usage.
• Revenue Optimization Support: Educate clients on product features, best practices, and strategic applications to enhance revenue growth.
• Strategic Client Planning: Develop and execute up-selling and cross-selling strategies, driving product adoption across departments, users, and business units.
• Needs Assessment: Identify customer needs and coordinate with internal teams to ensure product enhancements align with customer feedback.
• Collaboration with Internal Teams: Work closely with Solution Engineering, Sales, and Marketing teams to address client-specific challenges and explore upselling opportunities.
• Customer Success Initiatives: Drive key customer success projects in alignment with company objectives.

What you'll need:

• A bachelor's degree in economics, business management, engineering, or a related field from a top university.
• At least 2 year of professional experience in a high performing environment - A FMCG company, consultancy or similar is preferred. 
• A problem-solving mindset focused on delivering exceptional customer outcomes.
• Strong skills in project management, self-management, and stakeholder alignment.
• Proficiency in PowerPoint and Excel, with a talent for working with quantitative data.
• Excellent communication skills and a passion for engaging with clients.
• Fluency in both English and Spanish.
• Willingness to travel occasionally to the US and South America.
• An eagerness to learn and a proactive attitude to make an immediate impact.

What we offer:

• Dynamic Environment: Work in a challenging, fast-paced startup.
• Diverse Team: Join an international and inclusive work culture.
• Flexibility: Enjoy a remote-first model with personal and professional growth opportunities
• Annual Learning Budget
• Regular company events

To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered.

Buynomics is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

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By applying for a position at Buynomics, your personal data will be processed for recruitment purposes in accordance with applicable data protection laws. For applicants in the European Economic Area, processing is based on legitimate interests and pre-contractual necessity pursuant to GDPR Art. 6(1)(b) and (f). We may use AI-assisted tools to support application review; these tools do not make final hiring decisions and will not be used to train AI models without your explicit consent. We retain application data for 180 days. You have the right to access, rectify, or request deletion of your data, and to lodge a complaint with your supervisory authority. To exercise these rights, contact careers@buynomics.com.

California residents may have additional rights under the CCPA; contact us at the same address to exercise them.