Strategic Account Director

Reporting to the Director of Strategic Accounts, EMEA and focusing on clients in Europe, you possess a hunter’s mentality, are technically minded, thrive in fast paced environments, can easily collaborate with multiple internal and external stakeholders, can easily explain complicated concepts and understand what it takes for a team to win. 

You are a relationship builder and are self-driven and motivated. Your ability to demonstrate a successful track record in selling SaaS or technology solutions, growing customer investment and managing renewal processes is key. 

We’d also like to hear from you if you have a background in solution engineering/consultancy in the realm of Digital, Marketing or Market Research with demonstrated success. 

This is a strategic and consultative role - you’ll be pitching and selling concepts, backed up by our technology and services.

Key Responsibilities: 

• Manage a Portfolio of High-Value Clients: Oversee a book of 5-10 strategic, high-value customers, ensuring their renewals and driving growth.
• Client Expansion: Lead efforts to expand our footprint within existing customers by targeting new teams, subsidiaries, and divisions within their organizations.
• Product Demonstrations and Upselling: Pitch and demonstrate additional products and services to your customers to deepen relationships and increase product penetration.
• Achieve Growth and Retention Goals: Meet monthly, quarterly, and annual objectives for growth and retention, ensuring customer satisfaction and value realization.
• Pipeline and Forecast Management: Provide ongoing, reliable management of weekly, monthly, and quarterly pipelines and forecasts to track progress and forecast future growth.
• Business Development: Develop and grow your pipeline by nurturing existing contacts while also proactively reaching out to new teams and divisions within client organizations for potential business opportunities. 

Qualifications: 

• Minimum 5 years of experience in selling software solutions, Sales Account Management, or Solutions Consulting.
• Proven success in closing complex renewals and consistently achieving upsell targets.
• Experience in selling SaaS-based solutions within social media, analytics, business intelligence (BI), CRM, or other marketing technology domains.
• Ability to collaborate effectively with cross-functional teams, including Sales, Pre-Sales, Client Services, and Marketing, to drive success.
• Structured and strategic approach to business planning and goal setting.
• Comprehensive understanding of the full growth and renewal cycle, from researching a client and scheduling demos to negotiating contracts and closing deals.
• Proven ability to identify key influencers, decision-makers, and stakeholders within client organizations and articulate value propositions that align with their business objectives.
• Experience in positioning and selling against competitors, with the ability to effectively differentiate our solutions.
• Proven track record of consistently meeting or exceeding sales quotas and growth targets.