Associate, Payment & Risk Operations

Who we are 

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

Your mission

As a Payment & Risk Operations Associate at Bitpanda, your mission is to conduct pre-execution transaction monitoring to prevent exposure to financial crime and system abuse, applying first-principles reasoning to assess unusual activity by using evidence and data to balance risk and impact in a way that serves both the company and the user.

What you’ll do

• Evaluate suspicious patterns or anomalies in crypto and fiat transactions.
• Identify what additional checks are needed and take ownership of the follow up process.
• Provide input to enhance operational systems and workflows where needed.
• Support internal teams with escalations while meeting established SLAs.
• Communicate directly with customers via email and live chats.
• Assist senior team members by compiling relevant information and context on emerging fraud trends.

Who you are

• Passionate about fraud prevention, proactive intervention methods, and hungry to make an impact.  
• Take a practical, outcome-focused approach — prioritising efficient, well-reasoned solutions over unnecessary escalation or procedural overhead.
• Relevant experience in fraud prevention, ideally in a cryptocurrency/Fintech company.
• Thrive in an ever-changing environment where you enjoy working on various projects with multiple stakeholders and are adaptable to different work volumes.
• Willing to work a fixed schedule consisting of either evening shifts (3:30 PM–12:00 AM) and weekends as required.
• Having the ability to conduct blockchain investigations is a plus.

What’s in it for you

• Hybrid-working model with 25-Work From Anywhere days*
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped  by our Time & Flexibility policies*
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand

And, above all, the opportunity to learn and grow as part of Bitpanda’s incredible journey towards being Europe’s future #1 investment platform.

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).