Supply Chain and Operations Coordinator

We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time. 

Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie. 

So, what will you be doing?

Outbound Operations

• Act as the primary escalation point for all outbound and order accuracy issues, ensuring swift resolution and clear communication with internal and external stakeholders.
• Manage the execution of sales orders related to collaborations, influencers, and other bespoke arrangements, ensuring timely and accurate fulfillment.
• Monitor and drive On-Time In-Full (OTIF) delivery performance, identifying root causes of delays and implementing continuous improvement initiatives across outbound operations.

Sales Channel Operations

• Coordinate the operational setup and day-to-day execution for emerging sales channels such as Amazon and TikTok Shop, ensuring seamless integration with internal systems and processes.
• Proactively track and resolve outbound logistics issues with last-mile carriers and delivery partners, maintaining high levels of service and customer satisfaction.

Purchase Order Management

• Ensure purchase orders for reorders, new product development (NPD) and ops are raised in a timely and accurate manner in line with business needs.
• Identify and recommend improvements or automation opportunities within the PO process to enhance operational efficiency and reduce manual errors.
• Manage warehouse-related PO creation, including consumables and indirect supplies. 

Process Support

• Coordinate stock quarantine movements, ensuring proper documentation and communication with relevant teams.
• Help to develop and maintain Standard Operating Procedures (SOPs) to drive consistency and compliance across all operational processes.
• Collaborate with Quality and Supply Chain teams to facilitate controlled stock movements, including quarantines, investigations, and rework processes.

General Operations Support

• Provide flexible, cross-functional support to the wider operations team, contributing to the delivery of key initiatives, daily performance, and strategic projects.
• Assist in ad hoc operational tasks and process enhancements to ensure business continuity and operational excellence.

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Prior experience in a similar role or one with transferable skills .
• Experience of working in a fast paced, logistics, customer centric role. 
• Demonstrated ability to build relationships across various functional teams and externally.
• Strong problem-solving skills with a can-do attitude and a strong sense of urgency & priority. 
• Super organised & detail-oriented but able to see the bigger picture too. 
• Ability to effectively communicate with stakeholders & influence at all levels of the organisation. 
• Advanced Excel skills + reporting capabilities. 
• Exudes and lives our brand values of ‘All for One, One For All’, ‘Bias For Action’, ‘Bringing You’re a-Game’, ‘Intelligently Rebellious’ and being ‘Customer Obsessed’.

What makes someone ‘Beauty Pie’?

Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:

• Bring Your ‘A’ Game: We bring a growth mindset as we disrupt the beauty industry. Showing up at our best, and never settling for average.
• Be Intelligently Rebellious: We challenge industry and business norms with purpose, not ego. Bold thinking, creative problem-solving and smart risk-taking are how we transform beauty.
• Bias for Action: Speed matters. We act with urgency, make smart choices, and learn through doing - because momentum drives progress
• Be Customer Obsessed: Our decisions start and end with the customer in mind. We earn trust by delivering amazing quality and incredible value with an experience that consistently exceeds expectations.
• It’s All For One (& One For All): Team BP are better together. Trust, integrity, and collaboration are how we build a culture where everyone grows, contributes, and thrives—individually and collectively.

 

We’re committed to diversity & inclusion 

As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

We’ve got a long way to go, but here’s how we’re doing as of June 2025:

Employees who identify as female: 69%

Employees from minority ethnic backgrounds: 25%

Employees who identify as living with a disability: 2%

Employees who identify as female in our Product Engineering teams: 24% 

Employees who identify as LGBTQIA+: 5%

A bit about our ways of working 

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.

We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.

This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie: 

• Free Membership to Beauty Pie + discount off our products
• 25 days holiday & your birthday off / 22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances

• Private Medical Insurance
• Menopause support
• £2,500 / $2,500 to spend on your fertility journey after 2 years service
• 10 therapy sessions through AXA PPP

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.