Senior Product Manager - Customer Engagement and Retention

We’re Beauty Pie. We’re the world’s first luxury beauty and wellness buyers’ club. And we’re disrupting the beauty industry, one face cream at a time. 

Before we arrived on the scene, if you wanted really great beauty products, you had to shop at traditional beauty retail - and overpay for all the crazy markups. Now, our members have access to shop from the best-quality beauty and wellness products (from the leading labs in France, Switzerland, Italy, Germany, Japan, Korea, etc) and get a bigger piece of the Beauty Pie. 

Beauty Pie is looking for a Senior Product Manager to drive key product initiatives focused on customer engagement and retention. This role will be responsible for delivering impactful initiatives that improve customer retention, drive engagement, and spend. You will work closely with cross-functional teams, incl. the wider Product, Data and the Engineering teams to execute initiatives, ensuring that customer needs and business goals are met.

So, what will you be doing?

• Product Development: Own high-impact engagement and retention initiatives, shaping how members experience and stay connected to Beauty Pie. You’ll be responsible for delivering product features that drive loyalty, repeat shopping, and deeper product discovery.
• Roadmap Execution: Support the creation and execution of the product roadmap, ensuring alignment with business goals. Monitor progress, resolve blockers, and update stakeholders.
• Data-Driven Decisions: Turn insights into bold, well-tested product decisions that keep members coming back. Use customer data, behavioural insights, and experimentation frameworks to identify opportunities and continuously optimise product performance
• Experimentation: Design and run experiments to test hypotheses, improve product performance, and de-risk decision-making.  Define clear success metrics and use results to guide iteration.
• Cross-Functional Collaboration: Partner closely with Product, UX Design, Engineering, CRM and Data to develop seamless customer-focused journeys. Foster shared ownership of outcomes and drive alignment on strategy and delivery.
• Product Discovery & Delivery: Lead the full product lifecycle, from discovery and validation through to launch and iteration, ensuring solutions are scalable, impactful, and customer-first.

We believe it's all about mindset, great skills, the right attitude and a fantastic work ethic. If you’re aligned to our values, excited about the opportunity, and you’re really good at what you do (even if you don’t tick all the boxes) apply anyway! 

• Experience: 5+ years of product management experience, ideally in consumer-facing products or customer engagement roles within a consumer or e-commerce environment.
• Analytical Skills: Strong experience with data analysis and A/B testing to drive product decisions.
• Execution Focused: Proven track record of delivering high-impact products in an agile environment, balancing strategic and tactical responsibilities.
• Collaboration: Ability to work effectively across cross-functional teams and manage stakeholder communication.
• Customer-Centric: Deep understanding of customer needs with a focus on retention, engagement, and conversion.

What makes someone ‘Beauty Pie’?

Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values, which are very important to us:

• Bring Your ‘A’ Game: Take ownership & accountability. Make sh*t happen. Grow. Support. Evolve. Invent. Be open-minded. 
• Be Intelligently Rebellious: Challenge the status quo. Push boundaries. Embrace change. Think BIG.
• Be Customer Obsessed: Listen & learn. Take ownership. Act fast. Be humble & empathetic. Build & keep trust. Be grateful for feedback.
• It’s All For One (& One For All): Take advantage of collective intelligence. Act with integrity. Support & challenge. Embrace individuality. Do right by our company, our members, our colleagues & our environment.

We’re committed to diversity & inclusion 

As a business that’s based on fairness and self-worth, our commitment to inclusivity runs through the heart of everything we do. We believe that innovation and creativity come from having a diverse workforce, and are committed to building teams with unique identities, from different backgrounds and with individual perspectives.

We’ve got a long way to go, but here’s how we’re doing as of June 2024:

Employees who identify as female: 68%

Employees from minority ethnic backgrounds: 28%

Employees who identify as living with a disability: 10%

Employees who identify as female in our Product Engineering teams: 32%

Employees who identify as LGBTQIA+: 13%

A bit about our ways of working 

We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast, and get the job done.

We operate on a hybrid model, with a minimum of three days in the office each week— with some roles requiring more which will be outlined in the job spec.

This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged. We encourage open discussions during the interview process to align expectations for the role you are applying for.

Your piece of the Beauty Pie: 

• Free Membership to Beauty Pie + discount off our products
• 25 days holiday & your birthday off / 22 vacation days for the US team
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances

• Private Medical Insurance
• Menopause support
• £2,500 / $2,500 to spend on your fertility journey after 2 years service
• 10 therapy sessions through AXA PPP

So, what are you waiting for? Apply now for a chance to be part of an inspirational, international and talented team.

Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.

Please let us know, if you require reasonable adjustments at any point during the application and/or recruitment process.