Store Fulfilment Operations Manager

WHO WE ARE AT BASH 

We are a team of leaders, bold thinkers and friends, and we’re on a mission to create remarkable omni-channel experiences for our customers.

We believe that by being Bold, Accountable, Simple and Human, our values will lead us forward, keeping us real, connected and directed.

By leveraging the power of technology and exceptional talent, we are building products that bring the physical and digital world together to create communities that prosper. This journey requires grit, ambition and teamwork as we transform SA retail for the better.

And we’re only just getting started. Now is the time to jump onboard.

We are a team of leaders. True owners, humble learners and friends. We’re here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of your careers, together, as Bash.

This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.

The Store Fulfilment Operations Manager will lead our Supply Chain Operations Store Fulfilment team. This role is pivotal in managing strategic relationships with brand Heads Of Operations and their area managers. You will be required to ensure the achievement of key performance metrics. You will provide leadership and direction to the store fulfilment team, driving operational excellence and innovation in store operations.

WHAT YOU'LL DO: 

• Lead and manage the store fulfilment operations team.
• Develop and maintain strong relationships with brand heads of operations and area managers to ensure alignment on fulfilment strategies.
• Oversee and enhance the picking, sorting, and packing processes across stores, ensuring efficiency and accuracy.
• Ensure the effective handover of parcels to couriers, maintaining seamless logistics and delivery services.
• Monitor key KPIs at brand and store levels, providing reports and insights to stakeholders.
• Conduct regular site visits and road shows to ensure operational processes are optimised and adhered to.
• Facilitate training and development programmes for brands to improve fulfilment operations.
• Recommend and implement process improvements to enhance fulfilment efficiency and customer satisfaction.
• Address and resolve SLA failures with a focus on continuous improvement.
• Design and maintain Standard Operating Procedures (SOPs) for fulfilment processes.
• Champion a seamless in-store customer experience, enhancing the omni-channel shopping journey.
• Adapt to and support additional functions outside core responsibilities as required by business needs.

WHO YOU ARE: 

This job is for you if you have: 

• 5+ years of experience in supply chain management, with a focus on store operations.
• Proven experience in building and maintaining key stakeholder relationships.
• Reliable transport and driver’s license, as well as the ability to travel at short notice.
• Online/eCommerce/Omni-channel fulfilment experience.
• Exceptional communication, negotiation, and leadership skills.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities effectively.
• Strong analytical capabilities to analyse data and make data-driven decisions, with proficiency in Excel/Google Sheets.
• A collaborative spirit to work effectively across departments.
• A forward-thinking approach to anticipate and address supply chain challenges.

Skills you already have: 

• Proactive problem solver with a strategic mindset.
• Capable of leading teams effectively while meeting strict deadlines in a fast-paced environment.
• Passionate about delivering high-quality work and fostering a productive, fun, and engaged team culture.

We ask a few optional demographic questions to monitor fairness in hiring and comply with South Africa’s Employment Equity requirements. Your responses are confidential—stored separately from your application and never shown to hiring panels. We review the data only in aggregate to strengthen our sourcing so pipelines are diverse and all candidates receive equitable support. You can skip any question.

JOINING THE BASH TEAM

We empower our people to choose where they would like to do their best work, with the tools they need to get there but we also encourage our teams to travel so we can also make magic happen face to face. Our offices are a vibe, which doesn’t hurt. They are decked out to make collaboration easy and help our team create lasting connections with each other. We bring teams together for planning, celebration, ideation and onboarding, and more. 

BASH PERKS 

Our perks are supercharged by our intangible benefits, like the optionality that comes with building a hyper growth business, being surrounded by the best talent in the biz and building great products that wow our customers and drive growth for our country.

Best of the Best - The wealth of talent we have will surprise + inspire you

Security within a startup - The best of both worlds. TFG's buy-in lets us invest in the people and initiatives we believe in.

Agency and Optionality - Use the ambition and collective force of our talent to drive your career in the direction you dream.

Connection and Friendship - We make sure you connect, laugh and have fun with the team. Play hard, work hard vibes.

Top $$ - The best people, in the right roles, earning at the top tier.

Your Time - We’ve got generous paid holiday, wellbeing leave and even Birthday leave for you to enjoy when you need it.

Exclusive Shopping Discount - Save when you shop across over 500 brands in-store and on bash.com.