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Customer Support & Nutrition Specialist (German)

Remote

About Us

Avea is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond our innovative supplements from our Swiss R&D, we're expanding our reach into the digital health landscape, developing personalised coaching and lifestyle management solutions. Join us as we shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

 

This role is remote and can be based anywhere within +/- 2 GMT. German and English language is a must.

What will you do:

  • Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
  • Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
  • Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
  • Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our products, processes, and services.
  • Knowledge Management: You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
  • Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

What are we looking for

  • Completed degree in nutrition science, ecotrophology, or a related field
  • Min 1 year of professional experience in the field of nutrition.
  • Very good German and good English skills are a must, both written and spoken
  • Ideally some experience in customer service, support, or customer communication
  • Strong communication skills, empathy, and enthusiasm for engaging with customers
  • Structured and self-reliant working style
  • Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
  • Other language skills such as Italian and French are a plus.

Why join us

We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our team, you'll enjoy:

  • Working at a well-funded, early-stage startup in the longevity industry.
  • Being part of a dynamic, high-performing, and fun team.
  • A high degree of personal responsibility, creative freedom, and opportunities.
  • Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
  • Fully remote opportunities with home office/coworking support.
  • A strong team culture with regular team events and off-sites.
  • Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Company Perks & Benefits

🗺️ Strong team culture with regular team events and off-sites

🍹 Unlimited holidays and flexible working hours.

💻 Latest MacBook Air

🏡 Remote Office Upgrade budget

🎓Education allowance and accelerated growth paths.

🎁 Complimentary Avea products and discounts for family & friends.

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When you apply to a job on this site, the personal data contained in your application will be collected by AVEA AG (“Controller”), which is located at Bahnhofplatz, 6300 Zug and can be contacted by emailing support@avea-life.com. Controller’s data protection officer is Pascal Rode,who can be contacted at support@avea-life.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

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We strive to recruit the best international talents of today and tomorrow and therefore want to maintain a high-profile talent pool (“Talent Pool”). The Talent Pool is an accumulation of candidate profiles that we have identified to have a relevant skill set and may be considered for other open positions at AVEA. You hereby accept that your profile will be added to the Talent Pool of AVEA after the application period has closed, and used to possibly contact you later, if you should be considered for another post. Your profile will be kept in the Talent Pool for a maximum of two years. Your profile will be removed if you explicitly request the deletion of your personal data. You may submit the deletion request to the HR Department of AVEA.

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AVEA may conduct some additional assessments or video interviews during the recruitment process. AVEA is using the company HIREFLIY, S.L to conduct the video interviews. To conduct interviews we are using Zoom, Google Meet and Metaview. You hereby accept that your email address will also be shared and stored by Hirefliy, Zoom and Metaview.

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