Credit Controller Apprentice Level 2

About Auto Trader

You’ve probably heard of Auto Trader, but do you know what we’re all about?  

We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Auto Trader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the job

Our apprentices feel supported from the moment they join. Their mentors and our dedicated early careers team are always there for them. And our collaborative, people-first culture means that help and support just come naturally. It brings out the very best in them. It’ll bring the best out in you too.

We are offering an exciting opportunity for a motivated and detail-oriented individual to join our Credit Control team as a Level 2 Apprentice. This role is ideal for someone eager to develop a career in finance while gaining hands-on experience and a nationally recognised qualification. Key responsibilities include:

• Assisting in monitoring customer accounts and outstanding balances.
• Contacting customers regarding overdue payments via phone and email.
• Helping to reconcile accounts and resolve queries efficiently.
• Supporting the preparation of reports on outstanding debts.
• Learning how to assess credit risks and recommend appropriate actions.
• Providing general administrative support to the Credit Control team.

As a Credit Control Apprentice, you will play a key role in supporting our finance team, ensuring that outstanding customer debts are managed effectively. You will gain valuable skills in credit management, customer service, and financial administration. Our apprenticeship roles require dedication, a love of learning, and a genuine aim to succeed. This is a permanent role, and the apprenticeship will support your learning and development. You might think being a car enthusiast is a must for this role, but that’s not the case!

You can find more information about the apprenticeship programme and provider by following these links to their website, the programme typically lasts 15 months.  Our Apprentices will be joining us in September 2025.

What we're looking for

• Keen interest in finance, credit control, and customer service
• Strong communication skills, both verbal and written
• Good attention to detail and problem-solving abilities
• Basic understanding of Microsoft Office (Excel, Word, Outlook)
• A proactive and enthusiastic approach to learning

Eligibility Criteria

• For this apprenticeship, you must not hold a qualification at level 2 or above in the same or similar subject (examples of this would be a Credit Control at level 2, HNC/D, foundation degree, degree etc.)
• You currently hold a Level 2/GCSE in English and Mathematics at grade 4 (C) or above or will be willing to study these whilst completing your apprenticeship (subject to an entry test)
• You cannot be enrolled in any other full-time education
• You must have the right to work in the England and be a resident here for 3 years before the apprenticeship start date. If you are currently on a visa, this must be valid for the full length of the apprenticeship
• A full list of current criteria can be found here

Benefits and more

We’re offering a salary of £24,570 plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.

That’s not all. We have employee pension contributions up to 7%, comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.  

Additionally, during July and August, along with two weeks in December, we have our remote first periods. During these times, you can work remotely, whether that's from another location in the UK or even from certain locations abroad.