Representative Customer Care (f/m/d) (EN)

We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.

We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.

Since August 2013, we have been part of the IONOS Group, Europe's leading digitalisation partner for small and medium-sized companies.

In short, we are a multicultural team that’s passionate about technology, bringing our professional experience from over a dozen countries: Germany, Argentina, Spain, the United States, France, the Philippines, Italy, Poland, Portugal, the United Kingdom, Romania...

We are looking for IT CUSTOMER SERVICE COMPUTERS who want to work 40 hours a week.
Why don't you write to us and let us get to know you? We will explore together the opportunities we can offer you.

Tasks

•  Resolve technical and administrative queries from our customers through the customer service channels (phone / chat / e-mail).
• Contribute to the detection and resolution of customer incidents about Arsys products.
• Control and monitor the contracted products to verify their optimal operation.
• Advise clients on the contracting of new products that complement those currently contracted.

Qualifications

• Intermediate Level  - Computer Science and Communications
• You are motivated by dealing with the customer and bringing your technical knowledge to help others.
• Good communication skills.
• Active and responsible person.
• Work in a technologically advanced and highly qualified environment

Benefits

• Professional development, continuous learning and promotion opportunities.
•  Accessible, close and relaxed work environment. We want to have fun working.
• Full-time temporary contract to replace sick leave (40 hours per week).
• Invitation to our Arsys events, held twice a year, where we team build and throw a great party for our employees.
• Personalized training in cutting-edge technologies, certifications, or any area that interests you.
• Various employee discounts for activities and products.
• We have a motivated, innovative team that is continuously learning. A culture where your opinion and initiative matter. We want to hear your ideas and see you put them into practice.

At Arsys we value diversity and welcome all applications regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.