Underwriting Support Technician

Who we are

Apollo is a specialised, independent (re)insurer operating at Lloyd’s, established in 2009 with a clear ambition: to deliver high-quality underwriting, service and partnerships in a market that values expertise and trust.

The name Apollo reflects our origins. Inspired by founding investor Neil Armstrong — the first person to walk on the moon — the business was built with the same pioneering mindset. Alongside Jim Hays, Neil saw an opportunity to create a different kind of Lloyd’s platform: focused, agile and built around people.

Since launch, Apollo has evolved into a diversified insurance group. Today, our offering spans traditional and specialty lines through Apollo 1969, innovative sharing-economy solutions via ibott 1971, and managing agency services for Platform Partner Syndicates at Lloyd’s.

With a global team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to support our mission of enabling a more resilient and sustainable world.

“We attract and retain diverse talent by creating an inclusive environment where people are empowered to grow, succeed and do their best work. By fostering excellence and forward-thinking, we aim to enable a resilient and sustainable world.” David Ibeson, Group CEO

Your Role

We are looking for an Underwriting Support Technician to support our Energy Underwriting team, working closely with Underwriters to ensure the smooth and effective delivery of day to day underwriting activity. This is an excellent opportunity to make an immediate impact within a fast paced environment, supporting complex risks while maintaining strong operational standards.

You will be involved across the full underwriting lifecycle, from managing submissions and inbox activity through to policy administration, premium audits, and aged debt follow up. The role suits someone who is organised, detail focused, and comfortable managing competing priorities, with regular interaction across brokers, Underwriters, and internal stakeholders.

What You Will Do

Underwriting Support

• Manage the team mailbox, coordinating submissions, endorsements, and underwriting information to support underwriting decision making
• Support Underwriters at the Lloyd’s Box and attend underwriting meetings, including preparation and minute taking where required
• Investigate and respond to policy and broker queries, ensuring clear, timely communication
• Create and issue insurance documentation, including Notices of Cancellation
• Resolve day to day operational issues, gathering underwriting information and monitoring premium payments
• Contribute to process improvements by supporting the design, testing, and documentation of enhancements, including involvement in cross department initiatives

Underwriting Administration, pre bind and post bind

• Manage the pipeline of new and renewal business, maintaining clear oversight of Energy underwriting activity
• Undertake pre bind quality assurance checks, including contract certainty
• Send slips, endorsements, and supporting documentation to outsourced partners, ensuring accurate and timely processing
• Record pricing and underwriting metrics, reviewing data quality and escalating exceptions where appropriate
• Support credit control activity, monitoring overdue premium, liaising with brokers and DXC, and managing aged debt

What We Are Looking For

• An interest in Natural Resources, including upstream Energy and renewables
• An understanding of underwriting processes and documentation, such as submissions, endorsements, and policy administration
• Strong numerical skills and clear written communication
• Experience supporting specialist or complex classes of business would be advantageous
• The ability to organise workload effectively, maintaining accuracy while managing multiple priorities
• Confidence working with brokers, Underwriters, and internal teams to support the flow of information
• Motivation to develop a long term career within underwriting

What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.

We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.

We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

Supporting your application

Apollo is committed to providing an inclusive and supportive recruitment experience. Our process typically includes a combination of virtual (Microsoft Teams) and in-person interviews.

If there’s anything we can do to support you or make the process more accessible, please let us know, including sharing any adjustments in advance or on the day via Clear Talents.

To learn more about our values, ESG strategy and commitment to inclusion, please explore our Life at Apollo pack.