Senior Claims Handler, Liability

Who we are

Apollo is a specialised, independent (re)insurer operating at Lloyd’s, established in 2009 with a clear ambition: to deliver high-quality underwriting, service and partnerships in a market that values expertise and trust.

The name Apollo reflects our origins. Inspired by founding investor Neil Armstrong — the first person to walk on the moon — the business was built with the same pioneering mindset. Alongside Jim Hays, Neil saw an opportunity to create a different kind of Lloyd’s platform: focused, agile and built around people.

Since launch, Apollo has evolved into a diversified insurance group. Today, our offering spans traditional and specialty lines through Apollo 1969, innovative sharing-economy solutions via ibott 1971, and managing agency services for Platform Partner Syndicates at Lloyd’s.

With a global team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to support our mission of enabling a more resilient and sustainable world.

“We attract and retain diverse talent by creating an inclusive environment where people are empowered to grow, succeed and do their best work. By fostering excellence and forward-thinking, we aim to enable a resilient and sustainable world.” David Ibeson, Group CEO

Your Role:

As a Senior Claims Handler within Apollo’s Liability team, you will take ownership of complex and high-value claims across the US Casualty portfolio, working within defined authority levels and supporting the Liability Claims Manager. You will play a key role in claims handling, reporting, and stakeholder engagement, ensuring effective outcomes that align with Apollo’s values and conduct principles.

What you’ll do:

• Manage liability and casualty claims across Apollo’s syndicates, predominantly from the US Casualty book.
• Handle claims efficiently within defined authority, ensuring accuracy, transparency, and compliance with all regulatory requirements.
• Provide claims insight and feedback to underwriting teams on coverage, wordings, and developing claim trends.
• Collaborate with the Liability Claims Manager on large loss processes, reserving, and management reporting.
• Maintain high-quality documentation and reporting throughout the claims lifecycle.
• Build trusted relationships with brokers, adjusters, and legal partners, ensuring clear communication and exceptional service delivery.
• Support the implementation of Apollo’s conduct standards and commitment to fair customer outcomes.

What we are looking for:

• Extensive experience handling liability and casualty claims within the Lloyd’s or London Market, ideally with exposure to US General Liability.
• Strong technical expertise and confidence in managing complex claims within a collaborative, high-performing team.
• Excellent working knowledge of ECF and London Market claims processes.
• Sound analytical and decision-making capability, balancing commercial awareness with regulatory expectations.
• Highly organised, detail-focused, and proactive approach to workload management.
• Strong stakeholder management and communication skills, with the ability to influence effectively across internal and external partners.

What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.

We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.

We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

Supporting your application

Apollo is committed to providing an inclusive and supportive recruitment experience. Our process typically includes a combination of virtual (Microsoft Teams) and in-person interviews.

If there’s anything we can do to support you or make the process more accessible, please let us know, including sharing any adjustments in advance or on the day via Clear Talents.

To learn more about our values, ESG strategy and commitment to inclusion, please explore our Life at Apollo pack.