Operations Analyst

Apadmi is a fast-growing European leader in mobile technology and integration, designing award-winning apps and solutions for top brands. From our headquarters in Manchester (Salford Quays) and offices in Edinburgh, Amsterdam, Wroclaw, our 420+ team of strategists, designers, and engineers transforms businesses through strategy, platforms, and systems integration. Recognised on The Sunday Times Best Places to Work List for three years running, we’re on an exciting growth journey, and we want you to join us!

The Opportunity

We’re looking for a detail-driven and proactive Operations Analyst to join our Operations team in Manchester. In this role, you’ll play a key part in keeping our business running smoothly, supporting project delivery, resource management, systems administration, and reporting. You’ll bring structure, insight, and curiosity to everything you do, helping us continuously improve how we work.

We’re growing fast, and you’ll be instrumental in strengthening the operational backbone that supports our teams across the business. From optimising processes to maintaining data accuracy and system efficiency, this role is perfect for someone who thrives on organisation, collaboration, and continuous improvement.

 

What you’ll be working on

As an Operations Analyst, you’ll collaborate closely with teams across delivery, finance, and HR to ensure our core systems and processes run efficiently and effectively.

• Manage and approve internal timesheets, ensuring accuracy and chasing missing submissions

• Maintain work calendars, role changes, and user permissions

• Support project setup and ensure project checklists are completed across the delivery lifecycle

• Manage user lifecycle activities including new starters, leavers, and role changes

• Oversee integrations between key business systems (e.g., HiBob, Salesforce, PSA, ERP, Jira)

• Maintain and improve data accuracy across dashboards and reports

• Support data audits, reporting templates, and Confluence documentation

• Identify process gaps and recommend improvements for scalability and efficiency

• Collaborate with cross-functional teams to optimise workflows and automation

 

What you’ll bring to the team

You’re organised, analytical, and always looking for ways to make things better. You’ll enjoy working with data and systems, solving problems, and ensuring the right processes are in place to help teams do their best work.

• Background in operational support, systems administration, or similar functions

• Proficient experience using Salesforce

• Confident analysing data, maintaining reporting accuracy, and managing multiple priorities

• Strong attention to detail with a process-oriented mindset

• Excellent communication and stakeholder management skills

• Experience working with system integrations and data flows between business platforms

• Proactive and adaptable, able to work both independently and collaboratively

Bonus points if you have:

• Experience in a digital agency or software development environment

• Working knowledge of project lifecycle processes or resource management

• Intermediate Excel/Google Sheets skills (pivot tables, formulas, data validation)

Benefits

• Competitive salary 
• Flexible hybrid working (Minimum 2 days working from our Manchester office)
• Professional development and certification support (PSA, Salesforce, etc.)
• Opportunity to work at the centre of an international growing technology-driven organisation
• A friendly and supportive working environment with clear progression pathways