Manager of Customer Success

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 300 strong, is based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role
Amenitiz is looking for an experienced and dynamic Manager of Customer Success to lead our team of Account Managers. You will play a key role in shaping the post-sales experience, ensuring customer success, and maximizing long-term value. You will define what Account Management means at Amenitiz, create scalable processes, and lead a growing team across multiple European markets.

Your missions 

• Define and establish the Account Management function, including strategy, goals, and best practices.
• Hire, manage, and develop a high-performing team to drive customer retention and revenue expansion.
• Design and implement processes & tools to optimize customer lifecycle management and ensure long-term success.
• Monitor key performance metrics, with a strong focus on achieving 110%+ Net Revenue Retention.
• Collaborate cross-functionally with Revenue Operations, Sales Development, Account Executives, and Marketing to enhance customer experience and growth.

About you

• 5+ years of experience in Account Management or Customer Success, including at least 2-3 years in a team leadership or management capacity
• Proven experience in building and leading an Account Management team from scratch in a fast-growing environment.
• Operational expertise, with a strong ability to create and refine scalable processes to improve customer success.
• Deep knowledge of Account Management best practices across multiple European markets.
• Strong analytical skills, with experience leveraging data to drive decision-making and performance improvements.
• Excellent collaboration and stakeholder management abilities, working effectively across sales, marketing, and operations teams.
• Proficient in English (written and verbal); additional languages are a plus.

Our Benefits

• 💸 Competitive salary  – We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
• 💰  Stock options – Be a part of our success with real ownership in Amenitiz.
• 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• 📚 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!