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Account Manager – Italian Market

Barcelona

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 300 strong, is based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role

Amenitiz is seeking an Account Manager for the Italian Market to play a key role in maximizing client value and driving revenue growth. This position focuses on strengthening customer relationships, enhancing product adoption, and strategically increasing Monthly Recurring Revenue (MRR) across a portfolio of clients. The Account Manager will be responsible for maintaining a positive revenue retention rate, ensuring customer satisfaction, and contributing to the company’s long-term success.

Your missions

  • Driving Revenue Growth – Implementing strategic upsell initiatives to maximize MRR while delivering additional value to clients.
  • Enhancing Customer Retention – Proactively engaging with customers to nurture strong relationships and ensure long-term satisfaction.
  • Increasing Product Adoption – Guiding clients through platform features to optimize usage and unlock additional revenue opportunities.
  • Leading High-Impact Conversations – Conducting engaging video demonstrations and business reviews to showcase new features and tailored solutions.
  • Leveraging Data for Performance Optimization – Monitoring key upsell and retention metrics, analyzing customer trends, and refining strategies to meet revenue goals.
  • Acting as a Brand Ambassador – Representing Amenitiz with professionalism and enthusiasm, reinforcing its value and fostering client loyalty.

About you

  • 2-3+ years of experience in an Account Management or Sales role, preferably within a SaaS company
  • Fluency in Italian Language and proficiency in English (additional European languages are a plus).
  • Client-focused problem solver, with experience in account management, customer success, or sales.
  • Passionate about customer success, going the extra mile to help clients grow.
  • Highly organized and detail-oriented, able to balance multiple priorities while keeping long-term goals in sight.
  • Driven by ownership and results, always seeking ways to exceed targets and contribute to Amenitiz’s success.

Our Benefits

  • 💸 Competitive salary  We recognize your hard work and celebrate your success with exciting, performance-based incentives.
  • 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
  • 💰  Stock options – Be a part of our success with real ownership in Amenitiz.
  • 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
  • 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
  • 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
  • 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
  • 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
  • 📚 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!

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