Senior IT Operations Specialist

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

The Senior IT Operations Specialist ensures the seamless operation of our IT infrastructure, maintaining office equipment, troubleshooting issues, and implementing scalable technology strategies. Reporting to the Platform Senior Engineering Manager, this role enhances productivity and supports company growth.

Your Missions

• Technical Support: Troubleshoot macOS, app access, and connectivity issues.
• Equipment Management: Maintain office IT assets, including TVs, Wi-Fi, and servers.
• Communication Systems: Manage office TV connections and inter-office communication.
• Access Management: Oversee application and document access security.
• Onboarding/Offboarding: Streamline IT setup for new hires and departures.
• Infrastructure Maintenance: Ensure an efficient and connected office environment.
• Process Optimization: Improve IT workflows and reduce costs.
• Security & Compliance: Enforce security protocols and conduct audits.
• Project Support: Assist in deploying new IT systems and tools.

About You

• You are a proactive and solutions-driven IT professional who thrives in dynamic environments. You take ownership of IT operations, ensuring a seamless experience for employees while keeping security, efficiency, and innovation at the core of your work.
• You’re a team player with excellent problem-solving skills and a passion for technology.
• Proven track record in IT infrastructure and support roles.
• Strong troubleshooting and problem-solving abilities with a keen eye for detail.
• Fluent in English and Spanish, with excellent communication skills.
• Ability to multitask, prioritize, and work independently in a fast-paced setting.
• Experience with process automation and no-code tools to drive efficiency.
• Customer-focused mindset with a passion for delivering top-tier IT support.
• Strong ability to build and maintain relationships with stakeholders.
• Basic understanding of cloud computing and IT security frameworks.

Nice-to-have:

• Experience in SaaS or fast paced company. 
• Knowledge of agile methodologies and IT best practices.
• Passion for integrating and optimizing technology solutions.

Our Benefits

• 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
• 💰 Stock options – Be a part of our success with real ownership in Amenitiz.
• 🥐 A vibrant office in the heart of Barcelona – Our spacious Ronda de Sant Pere office comes with daily fresh fruit, Tuesday breakfasts, Thursday after-work drinks, and a rooftop with endless sunshine and views.
• 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• 📓 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!