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Account Manager - Italian Market

Barcelona

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role

As an Account Manager for the Italian Market at Amenitiz, you’ll be at the heart of our mission to help hoteliers thrive. Your focus? Making sure each client gets maximum value from their subscription, while strategically increasing Monthly Recurring Revenue (MRR) across your portfolio. Your north star will be to achieve and maintain a positive revenue retention rate across customer cohorts, directly contributing to our company’s long-term growth.

 
Your mission
  • Drive Revenue Growth by strategically boosting Monthly Recurring Revenue (MRR) across customer cohorts, maximizing value for Amenitiz and our clients.
  • Increase the customer retention level of your portfolio by proactively contacting clients and nurturing a high-trust relationship with them.
  • Identify and capitalize on upsell prospects to strengthen customer retention and enhance lifetime value, building long-term partnerships.
  • Proactively increase product usage and engagement, ensuring clients benefit fully from our solutions and unlocking additional volume-based revenue.
  • Host engaging, value-driven video demos of new features and expansion products that excite clients and inspire the adoption of additional offerings.
  • Conduct regular check-ins and business reviews to align with our client goals, understand evolving needs, and tailor upsell opportunities accordingly.
  • Track key metrics on upsell outcomes, pipeline health, and portfolio progress, using insights to refine sales strategies and share wins transparently.
  • Represent Amenitiz with enthusiasm, reinforcing our brand value and fostering loyalty at every interaction.
About you
  • You’re a native-level Italian speaker with strong English communication skills.
  • Your experience in client-facing roles has shaped you into a natural problem-solver.
  • You're passionate about going above and beyond to help clients succeed.
  • You’re comfortable juggling multiple priorities, ensuring nothing falls through the cracks while staying laser-focused on long-term goals.
  • You’re energized by taking ownership of your portfolio, constantly looking for ways to exceed targets and contribute to Amenitiz’s success story.

Our Benefits

  • 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
  • 💰 We provide Stock Options that ensure you have ownership in our success.
  • 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
  • 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
  • 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
  • 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
  • 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
  • 📚 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!

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