Retention Specialist - French & UK Market

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 400 strong, spans our offices in Barcelona and Medellin. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

• Managing churn requests promptly and efficiently, striving to respond to 100% of requests within 48 hours.
• Proactively engaging with customers to prevent churn requests and address potential concerns.
• Monitoring and addressing negative reviews on platforms like Trustpilot, Google My Business, etc. bolsters our online reputation.
• Implementing strategies to prevent unpaid or disputed accounts, thereby mitigating the risk of potential "ghost churns."
• Creating and implementing strategies to minimize churn rates. This might involve offering incentives, personalized solutions, or special offers to encourage customers to stay.
• Working closely with other departments, such as sales, product and customer support, to ensure a seamless customer experience and address any underlying issues that may contribute to churn.

• You have a solid experience in a client-facing role, ideally in the hospitality industry.
• Exceptional written and verbal communication skills in French, along with proficiency in English.
• Problem-solving abilities: you often think creatively to come up with solutions that meet the needs of both customers and the company.
• Persistence and resilience as Retention Specialists may face challenges in convincing customers to stay.
• A strong willingness to test, learn, and implement new processes to fulfil this mission.

Our Benefits: 

• 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
• 💰 We provide Stock Options that ensure you have ownership in our success.
• 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
• 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
• 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
• 📓 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!