Head of Customer Lifecycle

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 400 strong, spans our offices in Barcelona and Medellin. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role

As the Head of Customer Lifecycle at Amenitiz, you’ll play a key role in shaping and driving our customer retention and satisfaction strategies. This position is crucial for ensuring that our approach to customer care is deeply integrated into everything we do. You'll work closely with other senior leaders to align our retention initiatives with the company’s overall goals.

If you’re strategic, data-driven, and passionate about enhancing the customer experience, you’ll thrive in this role. Your success will be measured by your ability to reduce churn, boost customer satisfaction, and improve the overall experience our customers have with Amenitiz.

Your missions

• Strategic leadership: Put customer care and retention at the heart of our company strategy. Work closely with the C-level team to ensure our retention efforts support our broader business goals.
• Customer experience focus: Make sure that customer care isn’t just a department but a core value at Amenitiz, ensuring every customer interaction builds loyalty and satisfaction.
• Data-driven decision-making: Use data to track churn, customer satisfaction, and other key metrics. Apply these insights to improve how we manage the customer lifecycle continuously.
• Cross-functional collaboration: Partner with teams across the company—Product, Marketing, Sales, and Customer Care—to integrate and align our retention strategies.
• Voice of the customer: Be the champion of the customer at the executive level, ensuring that their feedback shapes our business decisions.

Your profile

• +3 years in a similar role in customer success, account management, or sales department.
• Previous experience at a Big Four firm is advantageous.
• A strong track record of achieving measurable customer engagement, retention, and growth outcomes, backed by quantifiable results.
• Demonstrated expertise in working effectively with cross-functional teams, including Sales, Marketing, Product and Customer Support, to achieve shared goals.
• Strong strategic thinking capabilities, with experience in aligning retention strategies with broader company objectives in a high-growth, fast-paced setting.
• Fluent in English, with additional language skills being a plus.

Our Benefits:

• 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
• 💰 We provide Stock Options that ensure you have ownership in our success.
• 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
• 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
• 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
• 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
• 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
• 📓 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!