Account Manager - Italy

About the company

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 21,500 merchants and 10 million consumers. With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the mission

We’re expanding in the Italian market and are looking for an Account Manager to join our team in the Milan office. 

In this role, you’ll be responsible for managing and growing relationships with our existing merchant partners, driving upselling and cross-selling activities, and directly contributing to our revenue and volume growth. The role is inherently cross-functional and will provide opportunities to collaborate closely with multiple teams at Alma in France — such as Finance, Revenue Operations, Risk, and Sales — to deliver impactful solutions for our merchant base.

In a nutshell, your main responsibilities include:

1) Merchant Management & Growth:

• Serve as the primary point of contact for our Italian merchant partners, ensuring their ongoing satisfaction and success with Alma’s services
• Conduct regular check-ins, monitor performance metrics, and develop customised plans to maximise each merchant’s potential
• Use data-driven insights to identify opportunities for expansion and proactively address any challenges

2) Revenue and Volume Generation:

• Analyse merchant data and market trends to pinpoint additional revenue streams and optimise volume growth
• Design and implement upselling and cross-selling initiatives based on performance metrics, leveraging analytics to fine-tune strategies
• Report on merchant profitability, pipeline forecasts, and new business opportunities to key internal stakeholders

3) Cross-Functional Collaboration:

• Coordinate with Finance, Revenue Operations, Risk, and Sales teams to address merchant requirements and deliver tailored solutions
• Work closely with the Account Management Lead and General Manager in Italy to align account management strategies with broader market initiatives
• Facilitate feedback loops between merchants and product teams to drive continuous service improvements and ensure data-backed decisions

About you

You'll be a good fit for the role if you have:

• Experience: 1 to 4 years in Account Management, Business Development, Sales, or another client-facing role, preferably in B2B, fintech, and fast-growing start-up or scale-up environments
• Language: native Italian speaker and fluency in English are mandatory

Soft skills:

• Relationship Builder: you excel at nurturing client relationships and identifying new opportunities for growth
• Data-Driven Mindset: you thrive on interpreting performance metrics, identifying trends, and translating insights into strategic actions
• Sales & Negotiation Skills: you have a proven track record in upselling, cross-selling, or other revenue-generating initiatives
• Cross-Functional Collaboration: you enjoy working with diverse teams (Finance, Revenue Ops, Risk, Sales) to craft holistic solutions
• Organisational Prowess: you manage multiple tasks simultaneously — merchant check-ins, performance analyses, and clear KPI reporting
• Hands-On Attitude: you roll up your sleeves to ensure merchant success, recognising opportunities proactively and seeking support when needed

About the recruitment process

• Recruiter interview (30 min)
• Hiring Manager interview (45 min)
• Take-home case study and presentation 
• Team Fit interview (45 min)

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

👉At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. 

So please take your chance, apply anyway !