Lead Business Analyst - Contract

Who we are

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. 

We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. 

Join us on our journey… Let’s create something awesome, together, today.

Role Summary

As a Lead Business Analyst in the Build team, you play a key role in shaping some of our most complex and high-impact product-led and technical projects. You bring extensive experience, strategic thinking, and strong technical comprehension across system architecture, data flows, and integration patterns to guide projects to successful outcomes. Equally important, you'll support and develop an amazing team of talented Business Analysts, helping them thrive and grow within their roles at CreateFuture.

You build trusted, collaborative relationships across the business and with our clients, always striving to do what’s right for their business. You’re skilled at navigating challenges and sensitive situations with timely, transparent communication and a strong grounding in best practices. Your leadership, both within your team and across projects, fosters a culture of openness, constructive feedback, and continuous, supported learning. Clients value the insight you bring, not just for delivering outcomes, but for upskilling their teams and helping them unlock greater value.

On your client you will: 

• Shape and lead complex, high-value client projects, guiding cross-functional teams and stakeholders from discovery through to delivery. You'll be the technical bridge between intricate business needs and complex system architectures, ensuring solutions are impactful, valuable, and technically sound.
• Act as a trusted strategic partner, offering insight, challenge, and best-practice thinking to support client decision-making and transformation goals.
• Translate business and customer needs into clear, actionable functional and non-functional requirements, including the contribution to API specifications, data mapping, and detailed process flows, using a mix of stakeholder engagement, analysis techniques, and system thinking.
• Own and manage project backlogs sometimes across multiple workstreams, removing waste and aligning priorities with client goals, delivery constraints, critical technical dependencies  to ensure smooth and valuable progress.
• Collaborate closely with product, design, engineering, and delivery teams, ensuring shared understanding and enabling effective delivery outcomes. You're at ease critically reviewing and providing constructive feedback on technical designs, architectural blueprints, and data models.
• Bring domain and industry awareness into client work, connecting broader trends to client challenges and unlocking new opportunities.
• ​​Define and track success measures for BA deliverables, ensuring alignment to business and user outcomes and continuously improving based on feedback.

Within the CreateFuture BA Capability, you will:

• Lead improvements to Business Analysis capability, tooling and methods, advocating for fit-for-purpose approaches that support high-quality, collaborative delivery. This includes championing technically informed BA practices, like API first design principles, event-driven architecture understanding, data modelling, integration patterns (e.g., message queues, microservices), and security considerations.
• Coach and mentor Business Analysts, supporting their growth through hands-on guidance, feedback, and structured development opportunities.
• Contribute to the evolution of BA practice, shaping standards, improving ways of working, and championing tools and methodologies that raise the bar for quality.
• Support recruitment and onboarding, helping identify great talent, improve our hiring experience, and grow a high-performing, diverse team.
• Create and nurture a positive team culture, role-modelling values-led leadership, psychological safety, and a growth mindset.
• Lead with inclusivity and empathy, building a culture of feedback, openness, and support that empowers others to thrive.
• Support pre-sales efforts by helping shape proposals, estimates, and solutions that align with client needs and showcase our BA capability.
• Actively contribute to knowledge sharing across CreateFuture and the broader industry through writing, presenting, or mentoring beyond your immediate team.
• Collaborate with the Capability Lead to shape the future direction of the BA practice, including team structure, skills development, and cross-capability alignment.
• Advocates for and actively contributes towards a culture of feedback at CreateFuture
• Creates a psychologically safe and inclusive environment for their team, enabling them to grow at CreateFuture and supports their development journey, ensuring all voices are heard and people feel respected and empowered.
• Advocates for CreateFuture internally and externally by sharing knowledge within the capability/ industry by leading and /or attending events, round tables, tech meet-ups etc
• Any other ad hoc related duties & projects as required

What we’ll offer you:

We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.

We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed.

We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look.

Our hiring process

We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process.

It usually looks like this:

• Call with our Talent Acquisition Team 
• Role specific capability interview 

Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens.

Inclusion at CreateFuture 

We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work.

If you need any adjustments or support during the application process, just. We will do what we can to help.

We look forward to your application!