Delivery Operations Analyst

Who we are

CreateFuture is fast becoming the UK’s most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. 

 

We are a team of creators - whether that’s code, project plans, go to market strategies, culture initiatives, marketing campaigns, large language models or people policies. And together, with our clients, we create the future. This has seen us collaborate and partner across a multitude of industries and sectors, with the likes of PayPal, adidas, Natwest, FanDuel and Money Saving Expert, to name just a few.

 

Our reputation as a partner determined to deliver high-quality, robust and thoughtful products has enabled us to scale to over 500 people in the last couple of years, and it is our amazing people - along with the safe, supportive and friendly culture we have built - that makes CreateFuture a great place to work. Don’t just take our word for it though, we have been recognised by Best Workplaces UK multiple years in a row - across a number of categories - and our employee exit rate is astonishingly low. 

Join us on our journey… Let’s create something awesome, together, today.

 

What you'll be doing:

As a Business Ops Analyst you will play a key role in supporting the first class delivery of CreateFuture’s projects and programs for our clients by ensuring consistent application of project governance, tools, reporting, and best practices. This role acts as a bridge between the delivery teams and senior stakeholders, ensuring that projects are aligned with strategic goals, tracked accurately, and delivered efficiently.

This role is a junior to mid entry point and offers a strong foundation for a career in Digital Project Operations and Delivery. With experience the right candidate will have the opportunity to progress into more senior roles such as Operational Delivery Assurance and Project Management.

Key Skills:

• Experience of working in a project support role
• Understanding of project management principles (e.g., Agile, Waterfall, PRINCE2, or PMI frameworks).
• Proficiency with project management and reporting tools (e.g., JIRA, MS Project, Power BI, Excel).
• Solid grasp of project financials, resource planning, risk management methods and techniques to monitor project health.
• Analytical mindset with basic experience in reporting or data analysis (e.g., dashboards, pivot tables)
• Excellent analytical, communication, and stakeholder management skills.
• Comfortable working across multiple projects and prioritising competing demands.

 

What we'll offer you:

At CreateFuture, we challenge ourselves to go beyond the obvious and we care deeply about our craft and customers. With us, you’ll have ambitious projects to sink your teeth into and plenty of opportunities to learn and grow. You’ll be part of our safe, supportive and friendly culture - that looks after you - and join our team of genuinely great people. 

 

Our benefits include:

• Total 35 days holiday (we have flexible bank holidays)
• Comprehensive private medical insurance
• Enhanced parental and adoption leave
• Pension - matched up to 5%

View our complete list of benefits here.

 

As this is a hybrid role, we’re looking for people within a commuting distance of our hub locations (Edinburgh/Leeds/Manchester/London) and who are flexible to travel to client sites and CreateFuture regional offices. We are very flexible and trust you to manage your own schedule to balance face-to-face time with clients, colleagues and working from home.

We create and reinforce a culture that rewards employees’ impact, not just activity. We trust our employees to work autonomously and promote ownership across all levels.