Lead Business Analyst

Role Summary

As a Lead Business Analyst in the Build team, you play a key role in shaping some of our most complex and high-impact product-led and technical projects. You bring extensive experience, strategic thinking, and strong technical comprehension across system architecture, data flows, and integration patterns to guide projects to successful outcomes. Equally important, you'll support and develop an amazing team of talented Business Analysts, helping them thrive and grow within their roles at CreateFuture.

You build trusted, collaborative relationships across the business and with our clients, always striving to do what’s right for their business. You’re skilled at navigating challenges and sensitive situations with timely, transparent communication and a strong grounding in best practices. Your leadership, both within your team and across projects, fosters a culture of openness, constructive feedback, and continuous, supported learning. Clients value the insight you bring, not just for delivering outcomes, but for upskilling their teams and helping them unlock greater value.

On your client you will: 

• Shape and lead complex, high-value client projects, guiding cross-functional teams and stakeholders from discovery through to delivery. You'll be the technical bridge between intricate business needs and complex system architectures, ensuring solutions are impactful, valuable, and technically sound.
• Act as a trusted strategic partner, offering insight, challenge, and best-practice thinking to support client decision-making and transformation goals.
• Translate business and customer needs into clear, actionable functional and non-functional requirements, including the contribution to API specifications, data mapping, and detailed process flows, using a mix of stakeholder engagement, analysis techniques, and system thinking.
• Own and manage project backlogs sometimes across multiple workstreams, removing waste and aligning priorities with client goals, delivery constraints, critical technical dependencies  to ensure smooth and valuable progress.
• Collaborate closely with product, design, engineering, and delivery teams, ensuring shared understanding and enabling effective delivery outcomes. You're at ease critically reviewing and providing constructive feedback on technical designs, architectural blueprints, and data models.
• Bring domain and industry awareness into client work, connecting broader trends to client challenges and unlocking new opportunities.
• ​​Define and track success measures for BA deliverables, ensuring alignment to business and user outcomes and continuously improving based on feedback.

Within the CreateFuture BA Capability, you will:

• Lead improvements to Business Analysis capability, tooling and methods, advocating for fit-for-purpose approaches that support high-quality, collaborative delivery. This includes championing technically informed BA practices, like API first design principles, event-driven architecture understanding, data modelling, integration patterns (e.g., message queues, microservices), and security considerations.
• Coach and mentor Business Analysts, supporting their growth through hands-on guidance, feedback, and structured development opportunities.
• Contribute to the evolution of BA practice, shaping standards, improving ways of working, and championing tools and methodologies that raise the bar for quality.
• Support recruitment and onboarding, helping identify great talent, improve our hiring experience, and grow a high-performing, diverse team.
• Create and nurture a positive team culture, role-modelling values-led leadership, psychological safety, and a growth mindset.
• Lead with inclusivity and empathy, building a culture of feedback, openness, and support that empowers others to thrive.
• Support pre-sales efforts by helping shape proposals, estimates, and solutions that align with client needs and showcase our BA capability.
• Actively contribute to knowledge sharing across CreateFuture and the broader industry through writing, presenting, or mentoring beyond your immediate team.
• Collaborate with the Capability Lead to shape the future direction of the BA practice, including team structure, skills development, and cross-capability alignment.
• Advocates for and actively contributes towards a culture of feedback at CreateFuture
• Creates a psychologically safe and inclusive environment for their team, enabling them to grow at CreateFuture and supports their development journey, ensuring all voices are heard and people feel respected and empowered.
• Advocates for CreateFuture internally and externally by sharing knowledge within the capability/ industry by leading and /or attending events, round tables, tech meet-ups etc
• Any other ad hoc related duties & projects as required