Senior Business Analyst

About us:

Role Summary

At CreateFuture, our Senior Business Analysts excel in product-led initiatives and complex technical projects, often involving API integrations, platform migrations, or data architecture improvements. You are an integral part of a team that drives significant change by proposing and delivering enhancements to our client's products and processes, ensuring alignment with their strategic objectives. This will be done by using exemplary skills to work closely with stakeholders and project team members to help set out plans for their future goals, gaining an understanding of the current environment and future requirements by leveraging your expertise and general analysis skills. 

You will leverage your deep proficiency in business, industry, and user-centric design to strategically guide project development, acting as the crucial bridge between technical and non-technical stakeholders. Your responsibilities include meticulous requirements analysis, leading estimation efforts, and championing best practices within your project team. Your exceptional communication skills are pivotal for translating complex client objectives into clear, tangible, user-centric solutions, ensuring successful project outcomes.

On your client you will: 

• Leverage extensive expertise to advise clients on process improvement and architect impactful change initiatives.
• Thoroughly evaluates both current and emerging business procedures, fosters collaboration between our clients and our internal teams, and proposes impactful system solutions for seamless optimisation.
• Leads internal and external teams to proactively solve complex problems impacting your work and team.
• Collaborate with external partners to ensure proposed system solutions meet our client's needs and take on more complex project tasks.
• Support and lead client conversations, taking responsibility for complex project activities.
• Proactively bring people together to define technical specifications, user stories, and acceptance criteria, facilitating data analysis and identifying technical dependencies or integration challenges.
• Manages project backlogs during the development and maintenance phases, understanding the client's priorities and technical limitations and how this impacts the backlog.
• Leads client projects, collaborating with stakeholders and development teams to uncover, shape, and document requirements for upcoming features, while analysing data and priorities to ensure your team's success, considering technical constraints or tasks.
• Seamlessly integrates new software changes into client networks and addresses product issues during development.
• Leads practical decision-making and product discussions, both internally and externally. Confidently presenting options analysis clearly and concisely.
• Builds and maintains strong relationships with internal and external stakeholders and leads stakeholder interactions.  
• Builds and applies a solid understanding of the client's business and industry, recommends improvements, and upholds company values and culture. 
• Manage and facilitate solutions for emerging product issues during active development.
• Builds a strong work pipeline for a development team and identifies and helps to resolve bottlenecks that could hinder work delivery.
• Assesses team performance through tests and data analysis, and makes recommendations for improvement to ways of working within the project team.

Within the CreateFuture BA Capability, you will:

• Actively champion and drive continuous improvement in ways of working within the BA team.
• Focus on your own personal growth, and actively embed better ways of working within the BA Service.
• Use your experiences and knowledge to act as a coach and mentor to help other team members and contribute to the team's learning.
• Considers and develops working methods and practices for the Business Analyst community.
• Actively provide feedback to enable development of others.

• Champions our values and culture, being a role model for these and supporting their continual embedding in everything we do.
• Any other ad hoc related duties & projects as required.