Competition and Strategic Insights Manager

We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

This role is responsible for integrating customer insights, analytics, and data sources across Dis-Chem ecosystem to support strategic decision-making and improve customer experience. The role ensures that insights from research , data analytics, competitor analysis and customer feedback are effectively embedded into business processes, marketing strategies, product development, and customer engagement initiatives.

WHAT WE'RE LOOKING FOR?

Esseential:

• Matric or equivalent Senior Certificate. Degree in Business, Marketing, business Analytics, Statistics, or a related field.
• Minimum 8 years+ experience in market analytics, customer insights, competitive intelligence, customer experience (CX), business intelligence/data analytics or a related role.

Advantageous:

• Postgraduate qualification or certification in market research, business analytics, strategy, or data analysis.
• Experience within retail, loyalty and cross-functional teams and large datasets.

WHAT YOU WILL BE DOING?

• Integrate customer insights from multiple sources including surveys, analytics platforms, CRM systems, and market research.
• Combine qualitative and quantitative insights from: customer surveys, behavioural analytics, customer journey analysis & CRM data
• Monitor and evaluate competitor positioning, propositions, pricing approaches, loyalty offerings, and customer engagement strategies
• Analyse customer behaviour trends, value perception, and engagement patterns in the context of market and competitor dynamics
• Ensure customer insights inform: Customer strategy development, marketing campaigns, service improvements & digital transformation initiatives
• Track key customer metrics such as: Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Lifetime Value (CLV) & churn and retention rates.

WHO YOU ARE?

• Have an ability to analyze customer data to understand behaviour, preferences and needs then grouping customers into distinct segments with similar characteristics leveraging statistical techniques.
• Have ability to manage the process of collecting, combining, organizing, and maintaining data from multiple sources to ensure it is accurate, accessible, and useful for analysis and decision-making.
• Capability to effectively colloborate with diverse teams across an organization, including product, sales, and marketing, is essential.

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.