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Landlord Relationship Manager (f/m/d)

Berlin, Hybrid

Here you can find our German speaking jobs.

 

ABOUT WUNDERFLATS

Wunderflats is Germany's market leader for flexible furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform provides easy and secure solutions for medium-term rentals with a minimum rental period of one month, connecting those seeking flexible housing with those offering it.

Wunderflats provides a comprehensive rental solution, offering verified rental agreements, apartments, tenants, and landlords, along with additional services such as professional photography and rental management.

Wunderflats currently lists over 50,000 apartments in Europe and has over 190 employees. For more information, visit wunderflats.com.

As a Landlord Relationship Manager (f/m/d) at Wunderflats, you will own the relationship with part of the portfolio of the Wunderflats Plus landlords. Drive customer satisfaction, boost loyalty, and elevate Wunderflats' market leadership by maximizing landlord success in our end to end management rentals program, a pivotal role crucial to our continued growth and success.

 

YOUR MISSION

  • Take the lead in managing landlords throughout the entire lifecycle, securing their success and therefore retaining and growing alongside them. 
  • Roll-out our services and solutions to new landlords customizing them, when needed, to meet their needs. 
  • Collect first-hand feedback from landlords, size it, translate it into opportunities for Wunderflats and our customers and share it with internal experts. 
  • Be accountable for the performance of a part of the Wunderflats+ portfolio, securing listing attractiveness, working with internal stakeholders and the landlords to achieve a great rental experience.

 

YOUR PROFILE

  • Bring a minimum of 2 years of experience in customer relations, including any relevant apprenticeships as well as a track record in end-to-end partner management.
  • Demonstrate strong interpersonal skills with a focus on building and maintaining relationships with our landlords.
  • Possess a proactive and solution-oriented mindset, with the ability to identify and capitalize on opportunities for growth and improvement.
  • Demonstrate strong attention to detail especially combined with the ability to multitask and work in a fast paced environment.
  • Utilize your skills working with data sets to prioritize and understand the impacts of our initiatives.
  • A clear communicator, both verbally and in writing, in both English and German.
  • Knowledge of the real estate market and trends is advantageous.

 

OUR PITCH

  • #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
  • #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
  • #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
  • #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
  • #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
  • #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
  • #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more! 

 

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.

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When you apply to a job on this site, the personal data contained in your application will be collected by Wunderflats GmbH, which is located at Alexanderstraße 1-3, 10178 Berlin, Germany and can be contacted by emailing people@wunderflats.com. Controller’s data protection officer can be contacted at datenschutz@wunderflats.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under  § 26 BDSG (Bundesdatenschutzgesetz) and Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under Standard Contractual Clauses. You can obtain a copy of the standard contractual clauses by contacting us at datenschutz@wunderflats.com. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. They will be deleted in the last 6 months after your application has been fully evaluated. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.