Content & Process Writer Internship

At Workwize, we're on a mission to revolutionize how companies support their global teams. As a fast-scaling SaaS platform based in the Netherlands, we help businesses streamline remote equipment management — globally and effortlessly. To keep pace with our rapid growth, we're looking for a curious and structured Content & Process Writer Intern to support our Content Writer in turning complex information into clear, engaging, and user-friendly content.

What you'll do: 

📘 Internal FAQ Creation

• Assist in writing, structuring, and maintaining internal knowledge base articles that support team workflows. Strong focus on implementing standardised templates throughout the entire Knowledge Base.
• Help prepare materials for weekly internal training sessions on new or updated processes and features.

🌍 External FAQ Creation

• Support the creation and management of client-facing FAQ content and help center documentation. Strong focus on implementing standardised templates throughout the entire Knowledge Base.
• Translate complex product or technical concepts into clear, easy-to-understand content for clients.
• Help ensure external help content is well-structured and easy to navigate.

🤖 AI Process Integration

• Assist in the translation of internal workflows into AI-ready process documentation.
• Help maintain content compatible with tools like Zendesk Co-Pilot and Forethought AI.

What we're looking for: 

Must-haves:

• Currently pursuing a Bachelor's or Master's degree in Communications, Business, Engineering or a related field.
• Please note that this is an operational internship focused entirely on hands-on content work. We are not able to accommodate thesis or research-based internship requirements.
• Exceptional written English with a knack for simplifying complex topics.
• Ready for a challenge. This internship requires a lot of process learning in a short time!
• Detail-oriented with a focus on accuracy and consistency.
• Structured and great problem solver
• Excellent communication and team working skills
• Available for a full-time internship for 6 months

Nice-to-haves:

• Any experience with documentation or knowledge base tools (e.g., Zendesk, Notion, Confluence, Salesforce).
• Interest in AI tools and automated support workflows.
• A portfolio of writing samples — academic or professional.

Ready to apply?  

Does this sound like you? We'd love to hear from you. Send us your CV and a short motivation letter. Please include 3 writing samples or portfolio links that showcase your style. We ask that you do not use AI tools for this first assessment.

Workwize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.