Business Administration Coordinator

What we’re all about: 

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain. 

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. 

IoT… a fancy acronym or a secret code? 

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. 

Vacancy: Business Administration Coordinator 

Location: Eindhoven (Full-time, 40 hours per week, office-based, 5 days a week)  

Reports to: Head of Operations  

About Operations at Wireless Logic Benelux  

Let's help our customers succeed, together.  

Operations exists to enable our customers' success by delivering reliable, secure and scalable connectivity solutions.  

We bridge the gap between what our customers want to achieve, what Sales sells, what Development builds and what customers ultimately experience. By doing so, we ensure that Wireless Logic delivers on its promises as one unified organisation.  

We do not see Operations as a ticket-handling department. We are a technical knowledge partner for both our customers and our colleagues. We look beyond today's solution by considering risk, scalability, security and the overall impact on our services.  

We take ownership, remain calm under pressure and continuously improve the way we work, so our customers can rely on us when it matters most.  

About the role  

As a Business Administration Coordinator, you are the primary point of contact for customers and internal teams regarding invoicing, payments and financial administration. 

You combine strong administrative accuracy with a customer-first mindset. You investigate financial discrepancies, follow up on outstanding items and ensure that queries are not only resolved quickly, but handled in a way that strengthens the customer relationship. 

We are looking for coordinators who enjoy taking ownership of the full financial administration cycle, communicating directly with customers and colleagues, and spotting opportunities to improve how things are done. 

We are looking for a detail-oriented, proactive Business Administration Coordinator with strong organisational and communication skills. Experience with accounting systems is an advantage, but we also welcome candidates who are ready to take the next step into financial administration. Wireless Logic actively invests in your professional growth through training and development programmes. 

Experience with Zendesk is an advantage. 

Technologies you will work with  

Core technologies  

• Accounting system (AR/AP processing and reconciliation) 
• Zendesk (customer ticketing) 
• Microsoft Excel and internal reporting tools 
• Agentic & AI tools (Claude, ChatGPT, etc) 

Areas you will develop in 

• General ledger reconciliation 
• Month-end closing processes 
• Process automation and improvement initiatives 

Key responsibilities  

You will be responsible for managing and coordinating financial administration across customers and internal teams, including: 

• Manage accounts receivable and accounts payable, and actively follow up on outstanding items 
• Review and execute the partially automated monthly invoicing process 
• Process and review financial transactions in the accounting system 

In addition, you will: 

• Handle and follow up on financial queries from customers and internal colleagues, including customer tickets via Zendesk and direct customer contact by telephone 
• Act as the financial point of contact between customers, Account Management and the Finance team 
• Identify and investigate discrepancies relating to invoicing, payments and financial administration, and ensure appropriate follow-up 
• Support month-end closing activities and perform general ledger reconciliations 
• Contribute to accurate and reliable financial administration and reporting 
• Identify opportunities to improve and further automate financial and administrative processes 
• Support the wider Finance team with other financial and administrative activities where required 

What you bring  

Experience  

• At least 2 years of experience in a financial administration, accounts receivable/payable role, with a strong focus on accuracy and follow-up.   
• Proven experience independently investigating financial discrepancies using invoices, payment records and structured analysis.  
• You take ownership of your own outstanding items and actively manage progress  
• You proactively keep customers informed and independently coordinate with suppliers and external parties whenever required  
• Hands-on experience with accounting systems and invoicing processes is considered a strong advantage.  

You don't need to be an expert in every technology we use. If you have a strong technical foundation, enjoy solving complex problems and are eager to expand your financial and operations knowledge, we'll provide the opportunity to grow.  

Knowledge and skills  

Required  

• Strong organisational and administrative skills with the ability to manage multiple outstanding items independently 
• Good understanding of accounts receivable and accounts payable fundamentals 
• Ability to review financial transactions and identify discrepancies 
• Able to explain financial matters clearly to both technical and non-technical audiences 
• Analytical, accurate and solution-oriented 

Preferred  

• Experience with invoicing platforms and accounting systems 
• Knowledge of month-end closing processes and general ledger reconciliation 
• Familiarity with customer ticketing tools such as Zendesk 
• Experience identifying and implementing process automation improvements is considered an advantage 

We do not expect you to know everything from day one. More importantly, we value curiosity and the ability to make effective use of every available source of knowledge, including colleagues, suppliers, documentation, AI tools and publicly available technical resources, to deliver the best possible solution for our customers.  

Personal qualities  

You are someone who takes ownership and enjoys being responsible for your own work.  

You take initiative rather than waiting for others, think ahead and are comfortable making decisions. At the same time, you recognise when collaboration or escalation is the right approach.  

You look beyond simply closing a ticket or resolving an invoice query and consider long-term solutions, customer impact and the wider implications for the organisation.  

You enjoy working within a close-knit team where sharing knowledge comes naturally and colleagues actively help each other succeed.  

Requirements  

• MBO+/Bachelor working and thinking level, preferably in Finance, Business Administration or a related discipline, or demonstrable equivalent experience. 
• Excellent command of the Dutch language  
• Good command of the English language, both spoken and written  
• Own transportation to our Eindhoven office (not dependent on public transport)  
• Willing to work from our Eindhoven office five days per week  

Career development  

We actively invest in people who want to grow.  

Depending on your ambitions and development, we offer training, certifications and professional development. 

Over time, you will have the opportunity to further develop your skills within the wider Operations & Finance teams, broadening your expertise and contributing to more complex financial challenges, while your primary role remains that of a Business Administration Coordinator.  

What we offer  

• A challenging technical role within a fast-growing international organisation  
• A close-knit team where collaboration comes first  
• A high level of autonomy and responsibility  
• Training, certifications and ongoing professional development  
• Company MacBook  
• Company iPhone  
• Pension scheme with Wireless Logic contributing two-thirds of the premium  
• 25 days of annual leave  
• Mileage allowance of €0.23 per kilometre  
• An informal working environment where technology, quality and enjoyment go hand in hand  

Success measures  

Your success will be measured by the impact you create, not simply by the number of tickets you close.  

Customer Satisfaction  

You provide professional, clear and customer-focused support that builds trust in Wireless Logic.  

Technical Quality  

You investigate issues thoroughly, resolve them structurally and prevent recurring problems wherever possible.  

Resolution Time  

You handle incidents efficiently without compromising quality or customer communication.  

Documentation & Knowledge Sharing  

You maintain complete and accurate documentation and actively contribute to our internal knowledge base.  

Risk & Impact Awareness  

You identify risks early, implement changes in a controlled manner and safeguard service continuity.  

End-to-End Process Awareness  

You understand how your work impacts customers as well as departments such as Sales, Finance, Customer Success and Development, and make decisions with the entire business process in mind.  

Relationship Management  

You build long-term, trusted relationships with customers, suppliers and colleagues, contributing to lasting partnerships. 

#LI-CC1

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

 

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

 

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.