Order Processor

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 10 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

 

 

Role Overview: 👀

 

To ensure standards of Supply chain delivery expectations are met, working to SLAs and providing expected levels of service delivery. The role is responsible for primarily processing hardware orders and supporting second line customer queries relating to hardware. In a massively growing part of the company this role will be key to achieving the demand for hardware. In addition to this supporting dispatch of SIM orders where required.💬🔧

 

Key Relationships:

 

Interfacing with customers and internal teams and colleagues on all queries relating to Routers and also to support the SIM order section of supply chain.

 

Your Daily Quest :🌎

 

• CI (Continuous Improvement) Identification across the processes you use
• Manually configure routers
• Raise customer SIM and hardware orders using Sage X3 system
• Perform testing on processed orders to ensure dispatch is accurate
• Process and manage returned stock
• Work with internal teams planning for forecasted orders
• Administer router management platform(s) used for all configuration
• Manage and complete outstanding cases within SLA timescales
• Working within the Service Desk Team to support second line hardware queries
• Monitor queue on Zendesk ticketing system for outstanding order requests to be processed
• Prioritise workload for urgent requests
• Use order summary provided to determine product requirements per order
• Manage additional requirements to a customer’s order such as SIM activations
• Support the supply chain team with their dispatch related activities
• Keep customers updated regarding shipment date and method, current status and answering questions relating to pending/completed orders

 

The Secret Sauce:🍨

 

• Excellent verbal and written communication skills
• Excellent attention to details is essential
• Must have the ability to work unsupervised and on own initiative
• Highly organised coupled with the ability to prioritise effectively
• Ability to thrive in a high pressure, fast paced work environment
• Experience of using Excel, Powerpoint and Word
• Excellent team player, personable and able to operate at all levels
• The position consists of occasional physical requirements (moderate lifting and carrying.)
• Experience of Sage would be advantageous
• Experience within the M2M/IOT industry would be advantageous
• Knowledge of 4G router hardware would be advantageous
• Experience of programming / scripting languages would be advantageous
• A minimum of 1 years’ experience within a Supply chain environment role.
• Must have had exposure to working with complex customer procedures, preferably within a Customer Success environment.
• Experience of supporting customer requirements via omnichannel dispatch
• Previous experience operating within a business of large contracts within the services/telecommunications industry would be highly advantageous.

 

What Will Make You Shine At Wireless Logic: 😇

 

• Enthusiastic, take a logical and proactive approach to problem solving
• Confident in the transfer of knowledge to team members and customers.
• Thrive in a fast-paced environment and be a natural problem solver.
• Demonstrate willing to go that extra mile in line with the customer and business needs.

 

Why Come Work With Us?👋

 

Here’s why we’re confident you’ll love being part of our team:

• 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
• 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role.
• ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

 

For UK: Benefits Of Being Part Of The Team: 🎁

 

• 25 days holiday
• Buy up to 5 days additional holiday
• Birthday Day off
• Enhanced Maternity/Paternity Leave
• Group Company Pension Scheme
• Private Medical Insurance
• Discounted Gym membership at over 3000 Gyms
• Dental cover
• Optical cover
• Company Sick Pay Scheme
• Cycle to work scheme
• Onsite parking
• Access to a variety of online discounts on major retailers
• Employee assistance program

 

Ok, I'm Interested, What’s Next?🙌

 

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.

 

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

 

Overview of interview process at Wireless Logic:

 

• Tele Interview – Meet the people team😊
• 1st Interview (Virtual) - Meet your manager 😀
• 2nd Stage (Face to Face)- Meet your peers😁

 

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

 

I think we need to be able to somehow show what’s part of the advert to engage them and then what’s the ongoing part that should be used for perf management? 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

 

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

 

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.