VIP Team Leader - Romanian Speaking
At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.
We are looking for an experienced Romanian-Speaking VIP Team Leader, who will manage a team of VIP Account managers, ensuring their daily tasks and responsibilities are carried out efficiently and completely on a daily basis.
Role Responsibilities:
- Manage the daily operations and lead a large team of VIP account managers;
- Lead the team to reach monthly targets through data-driven performance analysis and guidance;
- Provide updates and reports to senior management, showing visibility into team productivity, market performance, and revenue growth;
- Improve current processes and initiate better operations to make the team more efficient and effective;
- Participate in the recruitment process, by conducting interviews and selecting the right new members to join the team;
- Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables.
Role Requirements:
- Experience in leading a large departmental structure is a must;
- Experience in managing high-traffic digital platforms would be considered as strong advantage;
- Strong ability to interpret complex data, calculate performance metrics, and generate executive reports;
- Proven leadership presence with the ability to handle complex negotiations and resolve conflicts;
- Proficiency in English and Romanian both written and spoken;
Our Benefits:
- 24 days of vacation per year;
- Languages classes (partially paid by the Company);
Your potential + our support = success. Let’s make it happen!
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