Senior Risk Manager

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

Main responsibilities:

• Configure and fine-tune SEON’s scoring engine and custom rules to adapt to emerging fraud trends and attack vectors in real-time.
• Leverage SEON’s digital footprint analysis and device fingerprinting modules to enhance KYC accuracy and detect sophisticated multi-accounting rings.
• Continuously monitor SEON rule performance to optimize approval rates, ensuring a balance between robust security and minimizing false positives.
• Design and optimize advanced fraud detection strategies, utilizing data trends to automate the identification of suspicious patterns.
• Define quality assurance standards and provide mentorship to the junior risk team on effective utilization of SEON intelligence.
• Partner with cross-functional Department Heads to align risk mitigation strategies with business growth objectives.
• Regulation onboarding and procedural writing/maintenance + documentation of Risk/Fraud workflow + Compliance alignment.
• SEON/Cynic rule creation , analysis, monitoring.
• QAing and ensuring that processes and procedures are being followed ( re QA's + Analysts + Seniors) + Sytem QA ( PGW, NR etc)
• Jira OKR weekly update, Fortnightly PPT prep by aligning all stakeholders + future OKR projects planning , department needs etc.
• Open tickets + required tickets to be opened status monitoring , quarterly prioritization planning of all necessities.
• Handling B2B regulation meetings + presentations

Requirements:

• Expert proficiency in configuring SEON (or similar tools), specifically in rule creation, scoring engine optimization, and device fingerprinting analysis.
• Strong data analytics capabilities to interpret complex datasets and identify non-obvious fraud patterns (SQL proficiency is a strong plus).
• Deep knowledge of KYC and AML regulations and compliance standards across relevant global jurisdictions.
• Strategic commercial awareness, with the ability to balance robust risk mitigation with a seamless user experience and business growth.
• Technical understanding of payment gateways, including chargeback dispute processes and third-party processor (PSP) risk management.
• Excellent communication and stakeholder management skills, capable of articulating complex risk concepts to Risk/Fraud Management and cross-functional teams.
• Decisive decision-making abilities under pressure, particularly regarding high-value investigations and account suspensions.

Why our company?

• Snacks in the Office;
• 24 days of vacation per year;
• 6 days of paid sick leave
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company;
• Birthday, wedding and newborn gifts.

Your potential + our support = success. Let’s make it happen!

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