Technical Operations Officer

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

The Technical Operations Officer supports the efficiency and scalability of operational processes by developing automation solutions and maintaining technical tools across the organisation. This role is responsible for building and maintaining scripts, resolving technical issues within operational systems, and integrating key platforms such as Zendesk, Jira, GitLab, and Power BI.

📍 Please note: This is a full-time, office-based position that requires your full presence at our Limassol office. Remote or hybrid work arrangements are not available for this role.

✅ Qualifications:

✔️ Develop & maintain automation scripts (Google Apps Script, APIs)

✔️ Knowledge in any programming language is a plus (especially JavaScript or Python)

✔️ ZenDesk tool knowledge is a plus

✔️ Troubleshoot & resolve technical issues in operational tools

✔️ Build automation solutions for repetitive tasks

✔️ Support integration of tools (Zendesk, Jira, GitLab, PowerBI, etc.)

✔️ Align with IT & Security teams for best practices

✔️ Support departments (CS, RG, AML, Risk) with stats & reporting

🎯 Why join us? We offer:

💰 Up to 50% monthly bonuses

🍫 Snacks in the office

🌴 24 days of vacation per year

🤒 Paid sick leave

🏢 Attractive office location and facilities

🩺 Private health insurance

🍽️ Breakfasts and lunches in the office (partially paid for by the Company)

🗣️ Language classes (partially paid for by the Company)

🎉 Social Club of the Company

🎁 Birthday, wedding, and newborn gifts

🤝 Team-building events and activities

🚀 Career growth opportunities (promotion to Mid and Senior agent)

✨ And much more, tailored to support and enhance your life and career!

Your potential + our support = success. Let’s make it happen!

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