Job Application for Head of VIP at WeDoSupport

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

We are looking for an energetic and industry experienced Head of VIP, who will be responsible for maintaining and growing player relationships, striving to increase player growth and retention.We are looking for a strong leader who has a logical and methodical approach to problem solving. This person will have a strategic mindset, both in people management and market performance, working to create the perfect environment for the highest level of VIP player management. The person who fills this role will need to have strong analytical skills and have worked on multiple markets and licenses. Leading a big team, impersonal skills and team management is essential.This is an office-based role in Cyprus.

Duties and opportunities:

Manage a large team of experienced VIP managers in multiple locations
Experienced in reading data and monitoring market trends
Implement player growth and retention strategies for multiple brands and markets
Experienced in responsible gaming best practices
Control the day to day activities and goals of the VIP department
Monitor the quality of the VIP services provided to players
Oversee the productivity of the VIP team
Meet and exceed the VIP financial targets
Communicate and liaise with other departments

Requirements:

At least 1 year experience in a Team Leader or Head Of role in the iGaming industry
Data-driven decision-making ability with an analytical approach
Setting and delivering KPIs for the VIP department
VIP management experience is a must
Proven experience of building and managing relationships
Excellent communication skills
Negotiation skills

We offer excellent benefits, including but not limited to:

Learning and development opportunities and interesting challenging tasks;
Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
Relocation package (tickets, staying in a hotel for 2 weeks);
Company fitness corner in the office for employees;
Opportunity to develop language skills and partial compensation for the cost of language classes;
Birthday celebration present;
Time for proper rest and 24 working days of Annual Vacation;
Breakfasts and lunches in the office (partially paid by the company).

Your potential + our support = success. Let’s make it happen!

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Head of VIP

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