Job Application for Back Office Administrator at WeDoSupport

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

As Back Office Administrator, you will be responsible for supporting the day-to-day administrative operations of both sales agents and account managers, verifying the efficient management of player accounts, transactions, and bonus systems.

Key Responsibilities:

Add, update, and organise bonuses in the back-office system to VIP/Sales team.
Ensure that bonuses are applied correctly to player accounts, including deposit bonuses, and promotional offers.
Troubleshoot any bonus-related issues and work closely with Sales and Account managers to resolve player inquiries regarding bonuses.
Confirm that bonus terms and conditions are implemented properly and that the bonus system is functioning smoothly without errors.
Generate and review regular reports for VIP/Sales on player activity, financial performance, and bonus usage.
Collaborate with the VIP/Sales team to ensure if players are eligible for bonuses.
Assist with escalations and provide support for high-priority or sensitive cases.
Regularly check and maintain the back-office system to ensure all functionalities (including bonus and transaction modules) are working optimally.

Requirements:

Experience in back-office administration
Strong understanding of bonus systems, including the ability to add and configure bonuses in a back-end platform.
Excellent organizational and problem-solving skills.
Attention to detail and the ability to multitask in a fast-paced environment.
Knowledge of financial systems and transaction processes.
Ability to work with a team

‍We offer excellent benefits:

Working in dynamic European company.
24 workdays of paid vacation.
Friendly team.
Lots of opportunities for education and development within the company.
Official employment and full medical insurance.
Competitive salary and attractive bonus scheme.
Birthday celebration present.
Breakfast and lunch partially paid by the company.
Fruits and snacks available in the office.

Your potential + our support = success. Let’s make it happen!

Back Office Administrator

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