AML & RG Officer (Day shift)

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

We are seeking a dynamic and dedicated individual to join our team as an AML & Responsible Gaming Officer. In this pivotal role, you will play a key part in ensuring compliance with anti-money laundering (AML) regulations and promoting responsible gaming practices.

Main responsibilities:

✔️ Perform thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including background checks to verify client identities and source of wealth and assess associated risks.

✔️ Conducting comprehensive background checks to authenticate player identities and evaluate potential risks they may present.

✔️ Conduct internal investigations in response to detected suspicious activities.

✔️ Identify and report any suspicious activities by monitoring triggers, analyzing customer transactions, and scrutinizing activity patterns.

✔️ Escalate cases of suspicious players to senior management and Money Laundering Reporting Officer (MLRO)

✔️ Utilize advanced technology systems and software tools for efficient KYC processes.

✔️ Identifying indicators of irresponsible gambling behavior.

✔️ Engaging directly with players to ensure their gaming practices are sustainable, affordable, and within their comfort zone, contributing to a safer gaming environment.

✔️ Ongoing monitoring of at-risk players, including regular assessments (daily, weekly, monthly) based on their behavior.

✔️ Evaluating the effectiveness of previous interactions with players through behavior checks.

Requirements:

✔️ Knowledge of English (B2+);

✔️ Investigative skills;

✔️ Analytical skills;

✔️ Documentation management skills;

✔️ Attention to details;

✔️ Critical thinking.

Nice to have skills:

✔️ Knowledge of AML and RG processes and regulations (Malta, Sweden, Denmark, Estonia, Romania, Greece, Canada, Italy);

✔️ Risk assessment;

✔️ Other languages (SE, IT, GR, RO, etc.);

✔️ Time management skills;

✔️ Communication skills;

✔️ Technology Proficiency (Onfido, Seon, LexisNexis, PIQ, FaktaKontroll, Kreditz, Confluence, JIRA);

✔️ Teamwork.

What we offer:

✔️ Official employment & Full medical insurance;

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Wedding and newborn gifts;

✔️ Time for proper rest and up to 24 working days of Annual Vacation, maternity leave support;

✔️ Breakfast, food vouchers, fruits, and snacks available in the office.

Your potential + our support = success. Let’s make it happen!