VIP Account Manager - German Speaking

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

We are looking for a German VIP Account Manager who will be responsible for retention of customers and increase of their lifetime value.

Role Responsibilities:

• Manage and expand a portfolio of high-value personal accounts, while acting as their main point of contact;
• Monitor account activity, identify potential opportunities and observe any risks to the business;
• Reactivate and retain inactive accounts to ensure long-term loyalty;
• Solve complex and technical issues, ensuring a high level of service in every solution;
• Create and provide bonuses that align with the reward strategies based on how each account performs; 
• Make sure all account activity is aligned with the highest regulatory and safety standards;
• Coordinate with the other departments to provide feedback about the user experience;
• Encourage players to try new games, products or increase activity on the site;
• Bring inactive VIPs back to the platform through tailored incentives;
• Analyze customers behavior to estimate their total potential and promote the benefits of using our services;
• Excel in a dynamic, fast-paced environment by remaining adaptable and maintaining focus on key deliverables.

Role Requirements:

• Background in key account management, high-end customer support, or sales;
• Ability to interpret customer data and behavioral patterns to provide personalized service and strategic bonus incentives;
• A proactive mindset with the ability to source and implement effective solutions for complex client issues;
• Proficiency in English and German both written and spoken;
• Availability to work according to a business shift schedule (including potential evenings/weekends) to ensure consistent coverage.

Our Excellent Benefits:

• Attractive KPIs Bonus;
• Snacks in the Office;
• 24 days of vacation per year;
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company

Important Information:

• This is an office-based position in Limassol, Cyprus 
• We offer a dynamic shift-based schedule, covering 5 out of 7 days, including two weekends per month to support our global operations.

Your potential + our support = success. Let’s make it happen!

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