Software Engineer

Australia; Sydney, New South Wales, Australia

We are a strategic CX consultancy who measure what matters to customers and drive real business change. We use technology to understand customer experience and identify opportunities that deliver ROI.

We take our clients beyond the number, getting them to focus not just on a scorecard but on transforming customer experience.

We work with clients to help them save on their tech spend.

An Overview of the Role

We’re looking for a technically minded consultant to help design, build and deliver large-scale Customer Experience (CX) programmes. This role is suited to someone who enjoys solving real-world technical problems, building solutions that work at scale and finding smarter, more efficient ways of doing things, including through the thoughtful use of automation and AI. A background in market research is not required. We’re particularly interested in candidates from software engineering, data, analytics or similar technical disciplines who are curious about applying modern technologies, including AI-driven approaches, in a new domain.
This is a hybrid role where you'll be required to work in the office (at least) two days per week.

What you’ll do:
 - Build dashboards, manage data flows and create automations across platforms using our in-house technology and APIs
 - Rethink processes from first principles, applying modern tools, automation and AI-assisted approaches to make them faster, simpler and more effective
 - Support the testing, deployment and ongoing improvement of technical solutions
 - Explore new tools, techniques and emerging technologies – including advances in AI – to continuously improve how we work and what we deliver to clients
 - Work closely with clients and internal teams to translate technical ideas into practical, high-impact solutions

Who we’re looking for:
 - A strong background in software engineering, data, analytics or a related field (at least bachelor’s degree qualified)
 - Minimum 3 years working in a software engineering, data or analytics focused role
 - Experience with programming languages including Python, JavaScript or similar
 - Comfort working with APIs, automation, dashboards, and/or data pipelines
 - Confidence working with large, complex datasets and solving technical problems
 - A hands-on, curious mindset with a willingness to challenge existing approaches
 - Able to work autonomously, take ownership of tasks and deliver to deadlines
 - Interest in keeping up to date with modern tools and approaches, including the practical application of AI in day-to-day work
 - Must have Australian permanent residency for work visa purposes
 - Experience in CX VOC platforms advantageous but not mandatory
 - Experience building Microsoft PowerBI reporting advantageous but not mandatory

Why this role matters:
 - You’ll help shape how we use our in-house technology platform and AI-enabled approaches to deliver modern, scalable CX programmes
 - You’ll contribute directly to improving processes, insights and outcomes for clients
 - You’ll join a team that values learning, experimentation and practical solutions over rigid or legacy ways of working

Watermelon is a VCCP Company

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