Who are we?
Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.
With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.
Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance".
About the Team
The Underwriting and Claims team at Wakam is the backbone of our risk management and customer service. By leveraging internal data and industry insights, we make informed decisions to provide competitive and comprehensive insurance solutions. Our Claims team is equally vital, focusing on delivering efficient, customer-centric claims processing. Together, these teams ensure profitability, operational excellence, and the highest level of satisfaction for Wakam's clients across the UK and Europe.
Function Overview
As a Claims Administrator, you will play a key role in supporting our claims operations. You will ensure the smooth administration of claims processes, manage partner communications, and assist in driving operational efficiency. This role offers a unique opportunity to engage with cross-functional teams, contributing to projects that enhance the overall customer experience. You will be responsible for maintaining the quality and accuracy of our claims operations while supporting the UK team on day-to-day tasks.
Responsibilities
- Oversee the operational administration of UK partners, including organizing steering committees and implementing action plans.
- Manage complaints, forward escalations to the appropriate departments, and handle all day-to-day claims administration tasks.
- Maintain and organize the claims and complaints email inbox, ensuring timely responses and resolution.
- Prepare data and reports for internal and external meetings, ensuring accuracy and completeness.
- Provide guidance and support to external partners, ensuring adherence to processes.
- Complete meeting minutes for claims discussions and contribute to cross-functional projects.
- Provide support across the UK team when required, ensuring smooth daily operations.
Experience & Key Skills
- Experience in UK claims processes and procedures within an insurance company or TPA.
- Proven background in claims or insurance administration with strong organizational skills.
- Proficiency in Office 365, including intermediate skills in Outlook, Word, Excel, and PowerPoint.
- Strong communication skills and the ability to engage effectively with both internal teams and external stakeholders.
Working Mindset
- Positive energy and a collaborative spirit, thriving in a fast-paced environment.
- Solutions-oriented with a proactive approach to problem-solving and decision-making.
- Eager to learn, with a flexible and adaptable mindset.
- Strong sense of accountability, ensuring quality outcomes and taking ownership of tasks.
Hiring Process
- Interview with Talent Acquisition Expert
- Manager interview with UK Claims Management team lead
- Cross interview with UK Audit team
- HR culture fit interview with UK HR Manager
=> Welcome @Wakam 🙌
Positive energy, agility, and team spirit are essential to support Wakam in its hyper-growth!
You have the Wakam mindset? Join us!
More about us
Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you!
Discover on our website who we really are with the 11 cultural markers that so well describe us!
What we are looking for ?
Mindset compatibility with our ‘Free to Impact’ culture:
- Think big
- Biased for action
- Curious and eager to learn
- Can say no and find solutions
- Aims for the moon (but please don’t stick on the moon)
- And above all: have fun working together 🤜🤛 !
- Wakam is not based on a hierarchy but on a methodology where everyone finds their role and knows their objectives.
- With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company.
- Every last Friday of the month, it's Free.day @Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you).
- Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ⛵) with our Wakam From Anywhere (WFA) program.
- Last but not least : we are nice and we have fun! (you'll find out by yourself 😉)
At Wakam, we are committed to fostering an inclusive environment where diversity is celebrated. If you require any reasonable adjustments during the recruitment process, please feel free to reach out to your recruiter.
