Tier 3 Support

About the job

VYBS is a mobile rewards platform, and we're growing. We're looking for someone to take on the queue and handle the more complex cases Tier 1 can't resolve.

Support is where problems surface first, and catching them early is the difference between a few affected users and a few thousand. We want someone who connects the dots and raises issues as they appear.

Located in Sarona, Tel Aviv, this is a full-time in-office position.

 

Key Responsibilities

Handle incoming user queries, and investigate the complicated ones.

Review accounts across a range of internal tools to identify the root problem.

Work closely with the Support Lead to catch issues before they turn into a crisis.

Interface with our global support team and keep them updated on new features and developments.

Play VYBS as a user and learn the platform end to end, because service quality depends on understanding the product.

 

What We're Looking For

English mother tongue - must

Decision making: Collate data from various sources, build a case, and commit to an answer

Self starter who enjoys learning new things

Attention to detail, and pride in the quality of your work

Comfortable with technology and new software

 

Nice to have

Previous customer or user support experience

Familiarity with Fin (Intercom) and Mixpanel

Conversational Hebrew or better, for in-office communication

 

Additional

Entry-level role that opens the door to a career at VYBS.