Technical Support Specialist – Volkswagen Group Ireland

There has never been a more exciting time to join the world of mobility!  The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy “NEW AUTO – Mobility for Generations to Come”, the Volkswagen Group is a significant driver of this transformation. 
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG, the largest automotive company in the world with many of the most iconic automotive brands. In Ireland, we are the national sales company of six brands - Volkswagen, Audi, Skoda, SEAT, CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%. 

Why Join Us?

We are seeking an experienced automotive diagnostic professional to join our Technical Services team. This role is ideally suited to a Master Technician or Diagnostic Technician looking to progress beyond the workshop while remaining closely connected to vehicle technology, fault finding and retailer support.

Role Overview

We are seeking an experienced automotive diagnostic professional to join our Group Aftersales Technical Team.

This role is ideally suited to a Master Technician, High Voltage Expert or Diagnostic Technician who is looking to take the next step in their career beyond the workshop while remaining at the forefront of vehicle technology and fault diagnosis.

Working across Volkswagen, Audi, Škoda, SEAT, CUPRA and Volkswagen Commercial Vehicles, the successful candidate will provide technical support to our national retailer network, assisting with complex vehicle concerns, supporting diagnostic investigations and helping to develop technical capability across the network.

This is a unique opportunity to join a high-performing team at the centre of Volkswagen Group Ireland's aftersales operation and work directly with retailers, factory technical teams and emerging vehicle technologies.

Key Responsibilities

• Provide technical support and diagnostic guidance for complex vehicle concerns across all Volkswagen Group brands.

• Support retailers in identifying root causes and implementing effective repairs using approved Volkswagen Group diagnostic systems including ODIS, DISS and Elsa.

• Carry out retailer visits to support complex technical cases and field investigations where required.

• Work closely with retailer technicians and workshop management to develop diagnostic capability and technical standards.

• Support and mentor technicians in areas such as advanced diagnostics, electrical systems, high-voltage technology and repair quality.

• Represent Volkswagen Group Ireland at factory technical meetings and communicate key technical information to the Irish retailer network.

• Contribute to Service Dialogue meetings, quality reviews and technical forums.

• Collaborate with Technical Services, Training, Warranty and Brand teams to identify trends and support continuous improvement initiatives.

• Assist with product quality investigations and field actions as required.

Candidate Profile

Essential

• Qualified Motor Technician (National Craft Certificate or equivalent).

• Minimum 5 years' experience in an advanced diagnostic or technical support role within the automotive industry.

• Strong fault-finding and diagnostic capability across electrical, electronic and mechanical vehicle systems.

• Experience using manufacturer diagnostic equipment and technical information systems.

• Ability to communicate technical information clearly to both technical and non-technical audiences.

• Strong problem-solving skills and the ability to work independently.

• Full clean EU driving licence.

• Willingness to travel throughout Ireland as part of a field-based role.

Desirable

• Volkswagen Group Master Technician qualification.

• High Voltage Expert (EV) qualification.

• Experience using Volkswagen Group systems including ODIS, DISS and Elsa.

• Previous experience in technical support, field force, technical training or retailer support roles.

• Experience working with electric vehicle and high-voltage systems.

Apply Now

Join Volkswagen Group Ireland and help shape the future of automotive technology, diagnostics and technical excellence across some of the world's leading automotive brands.

Fair Processing Notice

Where your application relates to a role at Volkswagen Group Ireland Limited (‘VGIE’), VGIE will be the data controller in that regard, and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIE’s legitimate business interests as a data controller, as the lawful basis. Where you have applied for a role with a dealer, that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days, once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race, gender identity or expression, age, colour, marital status, religion, sexual orientation, genetic information, or any other characteristic protected by applicable laws, and regulations. You have a number of rights as a data subject – to exercise them e-mail privacy@vwgi.ie. For all further information on how your personal data is processed, read our Candidate Privacy Notice.