Business Analyst

About us

At Vix Technology, we're bringing people, technology and services together to make transport work better for everyone. Operating across international markets, we connect and simplify complex transport systems, giving operators the clarity, control and confidence to run better mobility and create simpler, more connected experiences for passengers.

Our goal is simple: better systems, better outcomes and transport that works as one. It's our people who make that possible.

We value those who take ownership, work well with others and aren't afraid to question the default. You'll have the opportunity to contribute your expertise, solve meaningful challenges and work alongside people who share your ambition to build great solutions and make a difference.

 

Ask better questions. Shape better solutions. Help define the future of public transport.

How do you turn a customer’s ambition into technology that makes a difference? It starts with understanding the problem, challenging assumptions and bringing the right people into the conversation.

At Vix Technology, we’re looking for a Business Analyst who enjoys doing exactly that. You’ll help shape the customer solutions we deliver and influence how our products evolve, connecting the needs of public transport operators with the possibilities of our technology.

From the first discovery workshop to the moment a solution goes live, you’ll help turn complex requirements into a clear direction for delivery.

Get to the heart of what customers need

You’ll work directly with customers to understand their operations, priorities and challenges. Through workshops, interviews and process analysis, you’ll explore how things work today, where the friction sits and what a better experience could look like.

You’ll ask the questions that uncover missing detail, competing expectations and opportunities for improvement. Your work will help us define the right problem to solve and agree what success should look like for the customer, their teams and their passengers.

Turn insight into something we can build

Working closely with Product Managers, Solution Architects, engineers, QA and delivery colleagues, you’ll translate customer needs into clear, actionable requirements.

You’ll create the user stories, acceptance criteria, process maps and supporting documentation that give teams a shared understanding of the solution. You’ll explore business rules, data flows, integrations and exceptions, making sure the detail supports the bigger picture.

As delivery progresses, you’ll stay involved—answering questions, assessing changes and helping teams resolve ambiguity. You’ll support testing and customer acceptance, keeping the agreed outcomes in view as requirements become working technology.

Help shape what comes next

Every customer engagement is an opportunity to learn. You’ll identify needs that extend beyond a single project and work with Product colleagues to explore how they could inform our roadmap.

You’ll balance customer ambitions with technical feasibility, delivery effort and product direction. Where there are several ways forward, you’ll help people understand the options and make informed decisions.

Your contribution will help us deliver solutions that meet today’s commitments while building capabilities for the future.

What you’ll bring

You’ll have experience analysing business needs and supporting the delivery of technology solutions. You’re comfortable working with customers, getting into the detail and explaining what you’ve learned to different audiences.

We’re particularly interested in:

• Experience facilitating discovery workshops and translating complex needs into clear requirements, user stories and acceptance criteria.
• The ability to map processes, uncover gaps and understand how systems, data and integrations support business operations.
• Experience collaborating with Product, Engineering, QA and Delivery teams throughout the development lifecycle.
• Strong communication and stakeholder management skills, with the confidence to challenge constructively and build agreement.

Experience in public transport, ticketing, payments or systems integration would be valuable. Above all, you’ll bring curiosity, sound judgement and a practical approach to solving problems.

Make your next move matter

At Vix, you’ll work with people across disciplines and locations to shape technology used in public transport. You’ll see your analysis influence design decisions, guide development and help customers achieve better outcomes.

If you enjoy turning a complicated conversation into a clear way forward—and want a voice in the solutions we build next—we’d love to hear from you.

What we offer

Join Vix Technology and be part of a global team making transport work better. You’ll work with talented people to solve real-world challenges in a culture that values collaboration, ownership, fresh thinking and putting customers first.

Alongside this, we offer a range of benefits designed to support you at work and beyond.

• 25 days holiday plus 8 bank holidays
• Pension Scheme
• Health Insurance 
• Employee Assistance Program
• Death in Service and Life Assurance schemes
• Cycle Scheme 
• EV Car Scheme 
• Discounts platform
• Long Service Awards
• Referral Bonus

Equal Opportunities

Vix Technology is committed to a workplace where everyone is treated with dignity, respect, fairness and inclusion. We value diversity of background, experience and perspective and are committed to equal opportunity, with employment decisions based on merit. 

If you need an adjustment or support at any stage of the recruitment process, please let us know.

No applications from agencies, please! Any introductions will be considered gifts.