UK Family Activities Manager

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for a UK Family Activities Manager  to join our Support Team.

Role Type: Permanent - Full Time

Hours: 40

In this role, you will play a part in leading the strategy, performance and development of Virgin Active’s family proposition, including Club V, swimming, junior activities, racquets and family events.

The Role

• Lead the development and delivery of Virgin Active's family activities strategy across the UK.
• Drive participation, retention and revenue across swimming, junior activities, Club V, racquets and family events.
• Use data and insight to identify opportunities, optimise performance and support strategic decision-making.
• Evolve the family proposition, ensuring it remains innovative, engaging and aligned to member needs.
• Lead, coach and develop Family Activities Managers and specialist teams across the UK.
• Support recruitment, onboarding and talent development to build high-performing teams.
• Ensure the highest standards of safeguarding, compliance and operational excellence across all family programmes.
• Collaborate with Regional Directors, General Managers and support office teams to deliver business objectives and member outcomes.
• Champion the family proposition across the business, building awareness, engagement and best practice.
• Travel across the UK to support clubs, projects and key initiatives.

Who We’re Looking For

• Minimum Level 3 qualification in Childcare, Education or a related discipline.
• Proven experience leading family, childcare, leisure or activity-based programmes.
• Strong commercial awareness with experience driving participation, retention and revenue growth.
• Experience leading, coaching and developing high performing teams.
• Strong understanding of safeguarding, compliance and operational standards.
• Data-driven with the ability to turn insight into action.
• Excellent stakeholder management, communication and influencing skills.
• Passion for creating exceptional experiences for children and families.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where not only can you  communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) 
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.