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Taiwan - Seller Operations Representative

臺北市, Taipei, Taiwan

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Viagogo/StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you’ll thrive in our environment where the rewards are highly motivating.

The Seller Operations Team works with our global customers to ensure ticket fulfillment and to provide top-level support to our global network of customers.  

We are interested in someone who thrives as part of a team in problem-solving and a fast-paced environment. You will learn the important aspects of the day-to-day work within our Seller Operations Team, and its supporting departments.  

Experience and working hours: 

This is an entry-level position, and we are not looking for a specific background, but the right attitude! 

Hybrid schedule (3 days in the office and 2 days working remotely) 

  • All the training for the role will be provided – paid training 
  • A computer and other equipment will be provided (be sure to have a quiet and dedicated working space when working on your remote days, with sufficient internet access to support) 
  • You will be working an 8-hour shift 
  • Must be flexible with working hours and weekends 
  • MUST BE Within driving distance to the office 
  • Must be available and willing to work a hybrid schedule 

What You'll Do:

  • Met expected KPI’s 
  • Make analytical, policy and process-based decisions 
  • Challenge processes, bringing ideas for continuous improvement 
  • Provide a strong quality focused customer experience - giving quick, accurate, and friendly service, both internally and externally 
  • Take ownership and responsibility to get tasks completed on time 
  • Work on multiple tools, tasks, and ad hoc requests, as operationally required to meet our team KPI’s 
  • Flexibility to adapt to new tasks and processes as we continue to optimize our team and reduce breakage 
  • Build lasting relationships with customers, and other teams  

We would like to see someone who has: 

  • Attention to Detail - Ability to look at the bigger picture, identifying patterns and flaws 
  • Communication Skills - Outstanding written and oral communication skills 
  • Ownership - Hungry to take on responsibility, excelling at following up, providing updates proactively, and proposing process improvements whenever applicable 
  • Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions  
  • Quick Learner – Learning and adapting to new technologies and tools 
  • Relationship Building - Using interpersonal skills to network in an effective way, educating customers regarding our tools and procedures, and building lasting customer and colleague relationships 
  • Time Management - Organized and reliable, prioritizing, working well under pressure to meet deadlines 
  • Teamwork - Adaptable, flexible, approachable, and collaborative towards team goals and interests 
  • Positive Attitude - A sense of humour and positive “make-it-work” attitude 
  • Policy-Driven - Impartial and objective with a policy-oriented mindset 
  • Results Driven - Strong work ethic with a "can-do" attitude  
  • Fluency in English (any additional language greatly welcomed!)  
What we offer
At viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
  • Competitive starting salary
  • Health package
  • Continuous training & support
  • Career progression
  • Employee Engagement initiatives
  • Casual dress code
  • Free parking

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