viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

Overview of Role

The Compliance Team is our first line of defence against money laundering. As a German Liaison for the Compliance Team you will be responsible for liaising with customers to collect customer due diligence documentation for the compliance team including the translating of documentation collected from German to English.

This is a full time position that will be based in Malta.

Key Responsibilities

• Assisting the Compliance Team with the carrying out of their duties by liaising with customers to collect customer due diligence documentation.
• Taking and making phone calls from/to customers to assist said customers with any questions/issues they may have relative to the customer due diligence process.
• Translating customer due diligence documents from German to English
• Recording and Filing of original customer due diligence documentation received
• Ensure that documentation is stored in accordance with the Company’s record keeping policy;

Skills and Attributes

• Organised and reliable with attention to detail – can handle multiple tasks and work in a fast-paced environment;
• Outstanding written and oral communication;
• A sense of humour and positive, ‘make it work’ attitude;
• Must be fluent in English; Fluency in German desirable but not essential 
• Ability to work independently and in team-based environments
• Eligibility to work in Malta

Experience

• 2+ years’ experience with Customer Service or similar role