People Experience / HR Generalist

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

People Experience / HR Generalist  

viagogo is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. 

Job Description: As the People Experience Generalist, you will be integral to orchestrating a seamless team member experience from onboarding through ongoing support. This role demands a deep understanding of People operations, compliance, employee relations, team member engagement, and more.  

Key Responsibilities: 

• Lead the end-to-end onboarding process for new hires, including communications, conducting thorough background checks, coordinating IT equipment provisioning, and managing the distribution and collection of pre-employment documentation. 

• Deliver impactful new hire orientations for Limerick team members, ensuring a robust introduction to company culture, policies, and role expectations. 

• Oversee the completion and accurate processing of all onboarding documentation and integrate new hires into the HRIS system with precision. 

• Maintain meticulous team member records within the HRIS system, collaborating with the HRIS Analyst to ensure data integrity and timely updates. 

• Serve as the principal contact for team member inquiries, providing expert guidance and resolving issues efficiently or escalating complex matters as needed. 

• Collaborate with People Experience Partners (HRBPs) to support strategic People initiatives aimed at enhancing team member engagement, performance, and organizational culture. 

• Support critical People functions including performance management, employee relations, and talent development, leveraging insights to drive continuous improvement. 

• Work closely with the Benefits Analyst to manage and administer leave of absence (LOA) cases for corporate administrative team members, providing regular updates and ensuring compliance with relevant policies. 

• Offer expert support to team members throughout the LOA process, addressing queries and facilitating smooth transitions. 

• Collaborate with People Experience Partners to refine offboarding strategies based on synthesized data and feedback. 

• Manage Jira tickets related to People functions, providing timely resolutions and escalating complex issues when necessary. 

• Contribute to projects and initiatives, supporting the overarching goals of the People Experience Team and ensuring operational excellence. 

Position Type and Expected Hours of Work: 

• This role will be in-office at our Limerick location 5 days per week. There is potential for this role to progress into a hybrid working model, at the company’s discretion.  
   

Preferred Education and Experience: 

• Bachelor’s Degree with at least 1-2+ years of experience in HR  

• Ability to work as part of a global, matrixed team while also being comfortable as a self-starter  

• Ability to handle confidential sensitive information in a tactful and diplomatic manner 

• Sound judgment and analytical thinker who knows when to escalate issues  

• Able to demonstrate knowledge and strong understanding of HR information systems (UKG preferred) and Microsoft Office