Buyer Fraud Analyst

viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theater -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.

The Role:

A fraud agent’s job is to research high risk transactions to identify possible cases of fraud. You will use the training we provide, natural instincts, fraud tools and social media platforms like Facebook to prevent fraud losses and to provide a positive customer experience for our fans!

Your work will have a great impact on the business, and help spread excitement for concerts, theater, and sports around the world. We are an ambitious and close-knit team dedicated to preventing fraud!

Responsibilities:

• Research and analyze high risk, high value transactions with a sense of urgency in an individual working environment.
• Analyze account history and trends to take appropriate action on accounts.
• Contact customers in order to verify transactions.
• Identify fraud patterns and communicate observations to the team to prevent future fraud on the site.
• Protect StubHub’s shareholders and integrity of our brand.

Requirements:

• High level of integrity and confidentiality.
• Analytical and investigative background.
• Works well in a team environment as well as an individual.
• Must be well organized with keen attention to detail.
• Must work one weekend day.
• Excellent interpersonal skills and ability to prioritize numerous tasks.
• Ability to work under pressure and deliver results in a time sensitive environment.

Are you interested in joining an ambitious and close-knit team committed to solving meaningful customer problems and preventing fraud?

We love crafting opportunities for others by connecting people from a wide group of a diverse set of backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your outstanding self to work.

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